Kawanjeet Kaur

Home Mortgage Department.

Collaborated with the Home Preservation Closing team to review and validate loan modification closing documents, ensuring compliance with SOPs. Managed settlement accuracy by rejecting or pending non-compliant documents, validating checks, and completing closing steps. Supported escalation management by drafting and coordinating responses to LOB inquiries.

Key Deliverable:

• Oversaw database and inventory management, resolved team queries, and maintained updates on SharePoint.
• Coordinated weekly LOB calls, prepared agendas, and facilitated discussions.
• Conducted ANOMALY and RMC audits to ensure compliance and operational accuracy.
• Led the Innovation pillar, driving IDEA projects from planning through execution.
• Provided leadership coverage during the manager's PTO, guiding and supporting the team.
• Conducted thorough risk assessments on new projects as part of the decision-making process before implementation or roll-out began.

Consumer Financial Protection Department

As a professional with experience in bankruptcy processes, loan modifications, and default account payables. My expertise includes analyzing and validating attorney invoices across 52 states for bankruptcy, foreclosure, eviction, and deed-in-lieu cases, ensuring payments are accurate and compliant with guidelines. I leverage multiple resources and documentation to authenticate invoice details, preventing misapplied balances and operational losses.

In addition to accounts payable, I have a strong background in resolving suspense account warnings, and managing escrow adjustments. I have served on pilot teams for Default Account Payables, contributed to innovation initiatives.

Accounts payable-US Mortgage-

Versatile loan servicing operations professional with expertise in bankruptcy processes, loan modifications, Deed In Lieu, Accounts Receivable and default account payables. Skilled in compliance reviews, audit execution, escalation management, and attorney invoice processing, while driving innovation through IDEA projects and providing dependable team leadership.

Beyond technical execution, I bring strong leadership and innovation skills. I have led IDEA and Hotspot projects that delivered measurable savings and reduced manual work.My role has consistently involved managing escalations, coordinating with LOB stakeholders, preparing agendas for weekly calls, and maintaining quality and compliance reports.

Currently part of Global Privacy utility teams and Privacy Notices Team – determining and handling privacy risks (region wise) associated on day – day activities. Played a vital role in GPU transition end to end Process lead for the one of the impact assessments and providing process level expertise to the stakeholders and teams at I&P level. On Daily Basis reaching out to Application Business Owners/Product Owners and Group Privacy leader/Regional Privacy leaders on the privacy risks related to personal data of the customers/employee. Assessing the risk associated of personal data involved and determining the requirements. Raising the red flags and escalating to Privacy leaders.

URL Review: Check that all URLs in applications point to the correct and current privacy notice. Compliance Links: Ensure links include the latest privacy compliance references E.g.: Do not sell or share Information, Privacy legal security, Notice of data collection

Risk Mitigation Prevent outdated or broken links that could expose the organization to regulatory penalties. Collaborate to Work with Application Business Owners (ABOs) to validate and update notices across systems