KAVYA MAMIDI
Associate Client Support Engineer
Hyderabad
Summary
Tech-savvy professional with excellent troubleshooting skills and a customer-centric approach. Demonstrated success in providing internal support and software assistance to users, while efficiently implementing technical solutions. Skilled at identifying and resolving intricate issues, ensuring smooth operations and optimizing user satisfaction.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Associate Client Support Engineer
FactSet Systems India Pvt.Ltd.
Hyderabad
11.2022 - Current
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Assisted clients with issues regarding installation, connectivity, performance, stability, security, and Office Integration.
- Actively contributed to the company's knowledge base by documenting common issues faced by customers along with effective solutions.
- Maintained a high level of technical expertise through regular training sessions and industry research efforts.
- Contributed to team success by sharing knowledge and best practices with fellow support engineers.
- Used remote diagnostic tools to identify sources of certain customer issues.
CXQO Associate
Amazon Development Centre (India) Private Limited
Hyderabad
05.2021 - 11.2022
- Performing data collection tasks related to an Amazon device, application, or service.
- Executing assigned tasks on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
- Participate in process improvement to increase the quality, efficiency, and accuracy of team processes.
- Reporting issues with tools and software to the development team when necessary.
- Maintaining strict confidentiality and following all applicable Amazon policies for securing confidential information.
Education
Master of Science - Mathematics
Osmania University
Hyderabad 07.2017 - 08.2019
Bachelor of Science - Computer Science
Alphores Women’s Degree College
Karimnagar 06.2014 - 03.2017
Intermediate - MPC
Alphores Junior College
Karimnagar, Telangana. 06.2012 - 03.2014
SSC -
ZP High School
01.2002 - 04.2012
Skills
Technical Support
AWS Services
Linux
Problem-Solving
Adaptability and Flexibility
Effective Communication
Team Collaboration
Technical & Network Troubleshooting
Client Relationship Building
Accomplishments
- Awarded Blue Ribbon certificate for the dedication to the pursuit of Excellence by FactSet.
- Got state 6th rank in OUCET 2017
- Got 1st prize in quiz conducted on National Mathematics Day
Personal Information
- Date of Birth: 12/15/1997
- Nationality: Indian
Disclaimer
I hereby declare that the information furnished by me in the above document is correct and accurate to the best of my knowledge.
Timeline
Associate Client Support Engineer
FactSet Systems India Pvt.Ltd.
11.2022 - Current
CXQO Associate
Amazon Development Centre (India) Private Limited
05.2021 - 11.2022
Master of Science - Mathematics
Osmania University
07.2017 - 08.2019
Bachelor of Science - Computer Science
Alphores Women’s Degree College
06.2014 - 03.2017
Intermediate - MPC
Alphores Junior College
06.2012 - 03.2014
SSC -
ZP High School
01.2002 - 04.2012
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