Kavya Jakka
Hyderabad
Summary
Highly organized and proficient Technical Customer Service Representative with an year of experience, improving customer satisfaction and successfully defusing the toughest clients & as an Operations Processor with 2 years of experience. Accomplished targets with in the SLA & committed to be the top performer constantly among the team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Processor
Wells Fargo
04.2022 - 07.2024
- ATM strategy and vendor solutions for the customer transactions execution functions
- Validating requests, Fee Remediation, reviewing customer statements, verifying, posting and reconcile accounts of banks and customers
- Place appropriate hold on accounts deemed to have fraudulent activity and reported/escalate such fraudulent check transactions in accordance with the relevant operating procedures
- Daily bank reconciliations carried out for main bank accounts and all reconciling items cleared within agreed timelines
- Ensuring smooth cooperation in terms of bank reconciliation, cash application
- Clear all common receipts reconciling items within 48 hours
- Demonstrated consistent hard work and dedication to achieve results and improve operations
Technical Support Representative
Sitel India Pvt Ltd
02.2021 - 03.2022
- Customer service: Being the first point of contact for customers, providing quality service, and answering questions
- Troubleshooting: Diagnosing and resolving issues, or escalating them to the appropriate resource
- Prioritizing: Identifying and escalating priority issues
- Recording: Accurately recording call transactions and work progress
- Sales: Communicating the benefits of products and services to customers
- Marketing: Communicating marketing campaigns and promotions to customers
- Training: Training and guiding co-workers
- Inventory: Maintaining an adequate inventory of spare parts
- Documentation: Documenting and reporting progress of hardware replacement, software installations, and special projects
Education
MBA - Finance
Vignana Bharathi Institute of Technology
Ghatkesar, TG01.2022
B.com - honours
Indian Institute of Management And Commerce
Hyderabad, TG01.2020
Skills
- MS-OFFICE
- Advanced Excel
- Tally ERP-9
- Research skills
- Preparation of Financial statements
- Effective Communication
- Performance-focused
- Collaborative and proactive
- Growth Oriented
- Critical Thinker
Certification
- Advanced EXCEL
- Event Management
Languages
English
Hindi
Telugu
Hobbies
Playing badminton Listening music
Attending social & corporate events Organizing team activities
Disclaimer
I hereby declare that the information furnished above is clear and true to the best of my knowledge and belief.
Timeline
Operations Processor
Wells Fargo
04.2022 - 07.2024
Technical Support Representative
Sitel India Pvt Ltd
02.2021 - 03.2022
MBA - Finance
Vignana Bharathi Institute of Technology
B.com - honours
Indian Institute of Management And Commerce
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