Kausik Majumdar
Business Analyst
Kolkata
Summary
Detail-oriented and results-driven Business Analyst with over 6+ years of experience in data analysis, business intelligence, and reporting automation. Proven track record of delivering actionable insights, managing stakeholders, and driving process improvements using tools like Power BI, SQL, SAP BO, and Excel. Adept at translating business requirements into technical solutions and supporting decision-making through data-driven storytelling.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Analyst
British Telecom
08.2022 - Current
- Delivered key operational KPIs including OTD, RFT, and SOP compliance.
- Conducted analytical reporting on incident data for EE customers, identifying impacted users and calculating credit adjustments.
- Created monthly dashboards and revenue reports with trend analysis and root cause assessments.
- Managed stakeholder communications and hosted calibration calls with technical teams.
- Led training sessions, process re-engineering, and tactical automation initiatives.
- Developed review decks and audit control reports for senior leadership.
- Monitored FTE utilization through Time & Motion and Volume Matrix analysis.
Programmer
Cognizant
12.2018 - 08.2022
- Designed and developed Power BI dashboards for business decision-making.
- Migrated legacy reports from Hyperion to Power BI, improving accessibility and performance.
- Collaborated with cross-functional teams to deliver insights to senior stakeholders.
- Utilized Direct Query and Import Mode to connect Power BI with Oracle databases.
- Led technical implementations and contributed to enterprise reporting standards.
- Participated in Agile sprint planning and contributed to a collaborative development environment.
Education
Post Graduate - Computer Application
BPPIMT
Kolkata, WB 08.2015 - 07.2018
Skills
- Power BI
- SAP BO
- Oracle
- MySQL
- SQL
- DAX
- Excel
- Microsoft Office
Accomplishments
Rookie Award: Recognized for quickly mastering new skills and stepping up to lead the team within a short span at Cognizant.
Projects
Pricing 01/2023 - 01/2023: Developed tactical automation to reduce manual interference of associates to avoid errors and maintain quality. Tech Stacks: Power Query, Excel, Data Analysis.
HR Performance Report 11/2019 - 11/2019: Built a Power BI dashboard to automate quarterly HR performance and efficiency tracking, enabling data-driven decisions and eliminating manual effort.
Tech Stacks: Power BI, Power Query, Excel, Data Analysis.
Websites
Core Competencies
· Business Intelligence & Reporting
· Data Analysis & Visualization
· Stakeholder Management & Communication
· Process Improvement & Automation
· RCA & Performance Metrics
· Agile & Sprint Planning
· People Management
Certification
Data Analyst Certification: Earned Cognizant's Data Analyst certification by completing a project-based training program.
Timeline
Business Analyst
British Telecom
08.2022 - Current
Programmer
Cognizant
12.2018 - 08.2022
Post Graduate - Computer Application
BPPIMT
08.2015 - 07.2018
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