Kartik Raina
Business Analyst
Hyderabad
Summary
Results-driven Business Analyst with ICICI Bank, adept at enhancing debt recovery through innovative web applications. Skilled in analytical problem-solving and project management, I successfully improved customer satisfaction and team productivity by implementing agile methodologies. Proficient in Google Cloud Platform and stakeholder management, I drive continuous process improvements and deliver impactful solutions.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Business Analyst
ICICI Bank
10.2022 - Current
- Managed and coordinated the end-to-end development and launch of My Credit Booster web application for the delinquent customers which vastly improved bank's debt recovery (about INR 10 million+ per month).
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping developers fully understand new requirements.
- Streamlined project management with effective communication and collaboration across cross-functional teams like CIBIL(Transunion), NPCI, Razorpay for integrating their services through APIs which helped our customers in availing these services in our application.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Managed product development lifecycle right from the feasibility analysis, requirement gathering, application development and post production support.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
Education
B.Tech - Civil Engineering
Sardar Patel College of Engineering
Mumbai 04.2001 -
HSC - Science
KC Public School
Jammu, India 04.2001 -
Skills
- Analytical Problem-Solving
- Requirements gathering
- Analytical thinking
- Project management
- Google Cloud Platform
- JIRA
- Postman
- Stakeholder management
- User acceptance testing
- Test case scenarios
- Product development
- Agile methodologies
- Power BI
- Analytical tool implementation
Accomplishments
- Product Development - Managed a team of software developers for successful new product launch i.e My Credit Booster & Scan to Pay.
- Received credits and appreciation from our Product team for making services live in the portal.
- Achieved revenue collection of INR 200 Crore in FY2024.
Timeline
Business Analyst
ICICI Bank
10.2022 - Current
B.Tech - Civil Engineering
Sardar Patel College of Engineering
04.2001 -
HSC - Science
KC Public School
04.2001 -
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