Karthikeyan Sekaran
Chennai
Summary
Experienced Senior IT Consultant with over 10 years of expertise in providing strategic guidance on IT technology and infrastructure improvements to clients and organizations. Demonstrated proficiency in user support and root cause analysis, ensuring thorough issue resolution. Committed to delivering exceptional results and dedicated to project completion. Seeking new professional opportunities with a growth-oriented company to enhance skills and contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Senior IT Consultant
Kyndryl Solution Private Limited
09.2021 - Current
- Managing hybrid infrastructure, handling mail flow issue for the end users, working on incident and request.
- Planning and executing the changes.
- Patching the Microsoft exchange server both cumulative and security updates.
- Troubleshooting update related issue.
- Coordinating with other teams in case of priority issue.
- Migrating objects from on prem to cloud.
- Managing Hosted security, Cisco iron port and symphony application.
- Creating script to monitor the infrastructure.
- Handing escalated issue and Helping colleague on issue troubleshooting.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Senior IT Consultant
Magna Info Tech, A Quess Company (Ashokleyland project—managed by IBM)
01.2019 - 09.2021
- Administrating and troubleshooting the entire office 365 related issue
- Working and coordinating on the project related to office 365 with Microsoft Partners and Microsoft FastTrack team
- Acting on recommendation from security team and Microsoft alerts on office 365, Azure AD, Microsoft Intune, cloud app security
- Managing the ADFS server and adding new requirements to SSO
- Migration of mailbox from on-premise to Office 365 cloud and decommission of exchange servers
- Migration of skype for business users from on-premise to Microsoft Teams and decommissioned the skype servers
- Migration NAS user's data to one drive for business using Microsoft SPMT (SharePoint Migration Tool)
- Managing SharePoint on premise SP2010
- Working on tickets, helping End user teams to troubleshoot on office 365 related issues
- Managing the automation run books created in SCCM orchestration and troubleshooting
- Directed troubleshooting efforts for high severity issues by engaging with other support teams
- Handling level 1 to level 4 issues in office 365 and windows servers
- Provided technical solutions and investigated alternative methods for solving problem
- Knowledge IIS, MS SQL (installation, administration and backup), web hosting, SSL binding
- Managed Active Directory Domain controller 2012&2016
- Manage Active Directory new hire account creation, user terminations, privileges and all other user account modifications
- Creating Policy in active directory applying all the domain servers
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
IT Consultant - Team Lead
SWASTHI COMPUTERS LLP
06.2014 - 01.2019
- Providing remote support to the clients at multiple location
- Administrating the windows server's, office 365
- Directed troubleshooting efforts for high severity issues by engaging with other support teams
- Handling level 1 to level 4 issues
- Provided technical solutions and investigated alternative methods for solving problem
- Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems
- Experience in handling the ransomware virus and encounter live hack attacks
- Migrating old servers to the latest version of server and migrating email to office 365
- Knowledge of native Microsoft migration tools and third part tools
- Supporting office 365 hybrid environment, office 365 PowerShell commands
- Hand on experience in exchange server 2007,2010 and 2013
- Hands on remote support and automation tools (Team viewer, Kaseya and N-Central)
- Monitoring backup and perform the test restore, knowledge Altaro, shadow protect, window server backup and cloud berry backup tools
- Designed and implemented new server standards for core business services
- Knowledge IIS, MS SQL (installation, administration and backup), web hosting, SSL binding
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Education
B.E: Computers Science Engineering -
Prince Dr. K. Vasudevan College of Engineering and Technology
Chennai, TN01.2013
12th: Computer Science Group - undefined
Rama Krishna Mission Higher Secondary (South)
Chennai, TN01.2009
10th - undefined
Rama Krishna Mission Higher Secondary (South)
Chennai, TN01.2007
Skills
- Microsoft MSCA Certified on Office 365, well experienced in office 365 administration and troubleshooting
- Managing Exchange 2013/2016/201 in a large, on-premise, clustered enterprise environment
- Experience in windows server administration, maintenance, troubleshooting of Active Directory, DNS, DHCP, ADFS, Hyper-V, Failover Cluster and SCCM orchestrion related issues
- Experienced in server security and compliance activity which primarily includes Patching, VA closure and Techspec implementation
- Research acute, complex technical problems within the environment and develop plans to fix it
- Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity
- Experienced Team lead in a challenging and competitive environment
- Excellent communication skill and good in maintaining Customer relationship
Certification
- Microsoft MCSA (Office 365) Certified
- Microsoft Certified Professional (MCP)
- Have done certification courses on MCSA, CCNA, hardware & networking and software testing.
Timeline
Senior IT Consultant
Kyndryl Solution Private Limited
09.2021 - Current
Senior IT Consultant
Magna Info Tech, A Quess Company (Ashokleyland project—managed by IBM)
01.2019 - 09.2021
IT Consultant - Team Lead
SWASTHI COMPUTERS LLP
06.2014 - 01.2019
12th: Computer Science Group - undefined
Rama Krishna Mission Higher Secondary (South)
10th - undefined
Rama Krishna Mission Higher Secondary (South)
B.E: Computers Science Engineering -
Prince Dr. K. Vasudevan College of Engineering and Technology
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