Experienced Senior IT Consultant with over 10 years of expertise in providing strategic guidance on IT technology and infrastructure improvements to clients and organizations. Demonstrated proficiency in user support and root cause analysis, ensuring thorough issue resolution. Committed to delivering exceptional results and dedicated to project completion. Seeking new professional opportunities with a growth-oriented company to enhance skills and contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Senior IT Consultant
Kyndryl Solution Private Limited
09.2021 - Current
Managing hybrid infrastructure, handling mail flow issue for the end users, working on incident and request.
Planning and executing the changes.
Patching the Microsoft exchange server both cumulative and security updates.
Troubleshooting update related issue.
Coordinating with other teams in case of priority issue.
Migrating objects from on prem to cloud.
Managing Hosted security, Cisco iron port and symphony application.
Creating script to monitor the infrastructure.
Handing escalated issue and Helping colleague on issue troubleshooting.
Resolved problems, improved operations and provided exceptional service.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Senior IT Consultant
Magna Info Tech, A Quess Company (Ashokleyland project—managed by IBM)
01.2019 - 09.2021
Administrating and troubleshooting the entire office 365 related issue
Working and coordinating on the project related to office 365 with Microsoft Partners and Microsoft FastTrack team
Acting on recommendation from security team and Microsoft alerts on office 365, Azure AD, Microsoft Intune, cloud app security
Managing the ADFS server and adding new requirements to SSO
Migration of mailbox from on-premise to Office 365 cloud and decommission of exchange servers
Migration of skype for business users from on-premise to Microsoft Teams and decommissioned the skype servers
Migration NAS user's data to one drive for business using Microsoft SPMT (SharePoint Migration Tool)
Managing SharePoint on premise SP2010
Working on tickets, helping End user teams to troubleshoot on office 365 related issues
Managing the automation run books created in SCCM orchestration and troubleshooting
Directed troubleshooting efforts for high severity issues by engaging with other support teams
Handling level 1 to level 4 issues in office 365 and windows servers
Provided technical solutions and investigated alternative methods for solving problem
Knowledge IIS, MS SQL (installation, administration and backup), web hosting, SSL binding
Managed Active Directory Domain controller 2012&2016
Manage Active Directory new hire account creation, user terminations, privileges and all other user account modifications
Creating Policy in active directory applying all the domain servers
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
IT Consultant - Team Lead
SWASTHI COMPUTERS LLP
06.2014 - 01.2019
Providing remote support to the clients at multiple location
Administrating the windows server's, office 365
Directed troubleshooting efforts for high severity issues by engaging with other support teams
Handling level 1 to level 4 issues
Provided technical solutions and investigated alternative methods for solving problem
Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems
Experience in handling the ransomware virus and encounter live hack attacks
Migrating old servers to the latest version of server and migrating email to office 365
Knowledge of native Microsoft migration tools and third part tools
Hand on experience in exchange server 2007,2010 and 2013
Hands on remote support and automation tools (Team viewer, Kaseya and N-Central)
Monitoring backup and perform the test restore, knowledge Altaro, shadow protect, window server backup and cloud berry backup tools
Designed and implemented new server standards for core business services
Knowledge IIS, MS SQL (installation, administration and backup), web hosting, SSL binding
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Education
B.E: Computers Science Engineering -
Prince Dr. K. Vasudevan College of Engineering and Technology
Chennai, TN
01.2013
12th: Computer Science Group - undefined
Rama Krishna Mission Higher Secondary (South)
Chennai, TN
01.2009
10th - undefined
Rama Krishna Mission Higher Secondary (South)
Chennai, TN
01.2007
Skills
Microsoft MSCA Certified on Office 365, well experienced in office 365 administration and troubleshooting
Managing Exchange 2013/2016/201 in a large, on-premise, clustered enterprise environment
Experience in windows server administration, maintenance, troubleshooting of Active Directory, DNS, DHCP, ADFS, Hyper-V, Failover Cluster and SCCM orchestrion related issues
Experienced in server security and compliance activity which primarily includes Patching, VA closure and Techspec implementation
Research acute, complex technical problems within the environment and develop plans to fix it
Proven ability to successfully analyze an organization's critical support requirements, identifies deficiencies and potential opportunities, and develops innovative solutions for increasing reliability and improving productivity
Experienced Team lead in a challenging and competitive environment
Excellent communication skill and good in maintaining Customer relationship
Certification
Microsoft MCSA (Office 365) Certified
Microsoft Certified Professional (MCP)
Have done certification courses on MCSA, CCNA, hardware & networking and software testing.
Timeline
Senior IT Consultant
Kyndryl Solution Private Limited
09.2021 - Current
Senior IT Consultant
Magna Info Tech, A Quess Company (Ashokleyland project—managed by IBM)
01.2019 - 09.2021
IT Consultant - Team Lead
SWASTHI COMPUTERS LLP
06.2014 - 01.2019
12th: Computer Science Group - undefined
Rama Krishna Mission Higher Secondary (South)
10th - undefined
Rama Krishna Mission Higher Secondary (South)
B.E: Computers Science Engineering -
Prince Dr. K. Vasudevan College of Engineering and Technology
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