KAREEM BASHA SYED

• Administer Microsoft Intune environment supporting enterprise Windows endpoints across Malaysia and Gulf region.
• Integrate Microsoft Intune with Microsoft Entra ID and Microsoft Defender for Endpoint.
• Implement Windows Autopilot deployment profiles for enterprise device provisioning.
• Configure Device Compliance Policies, Configuration Profiles, Endpoint Security Policies and Administrative Templates.
• Create package, test and deploy Win32, LOB, Microsoft store, M365 and other business applications using Microsoft Intune.
• Develop PowerShell scripts for enterprise application deployment and automation.
• Perform enterprise application upgrades, supersedence, uninstall deployments and version management.
• Manage Windows Update for Business deployment rings, Feature Updates and Quality Updates.
• Participate in Change Management activities including production deployments, CAB approvals, pilot testing, and rollback planning.
• Perform root cause analysis for recurring endpoint management incidents.
• Coordinate with Microsoft Support and third-party vendors to resolve critical issues.
• Collaborate with cybersecurity teams to remediate endpoint vulnerabilities identified through Microsoft Defender and security assessments.
• Work closely with infrastructure, security, networking, and application teams to ensure successful enterprise deployments.
• Prepare technical documentation, SOPs, KT documents, and operational runbooks for endpoint management processes.

International Client Engagement – (Malaysian Airlines)

• Travel to Malaysia on a quarterly basis to provide onsite Microsoft Intune administration and enterprise endpoint management support
• Work directly with customer stakeholders to understand business requirements and provide technical consultation.
• Conduct Microsoft Intune health checks and provide optimization recommendations.
• Execute production deployments and validate implementation during onsite engagements.
• Participate in technical workshops, customer meetings and project planning discussions.

• Supported hybrid endpoint management using Microsoft Intune integrated with Microsoft Configuration Manager (SCCM).
• Collaborated with infrastructure teams supporting co-managed Windows endpoints.
• Installed, configured, and troubleshot the SCCM client on Windows endpoints.
• Assisted in software distribution and deployment through SCCM for enterprise-managed devices.
• Supported monthly Windows patch deployment activities using SCCM.
• Created and managed basic device collections for application and update targeting.
• Monitored SCCM deployment status and assisted in troubleshooting application installation failures.
• Worked with boundary groups, distribution points, and client communication for basic administrative tasks.
• Managed and configured support for mobile devices (iOS, Android) and Windows devices.
• Subject matter expert for Apple iOS APNS certificates for creating and renewing. As well as the Apple Device Enrollment Program (DEP).
• Deploy and manage mobile applications and MAM policies with Azure.
• Testing and deploying Public, Private (LOB), VPP, and Web Links.
• Onboarding and offboarding users to leverage the licenses.
• Housekeeping activates and monitors device compliance.

• Administer and manage, monitor the Jamf Pro server and its components, such as smart groups, policies, profiles, scripts and reports.
• Configure and deploy MacOS devices using Jamf Pro.
• Develop and implement policies,profiles, and scripts to manage Mac devices.
• Monitor the health and performance of the Jamf Pro infrastructure.
• Troubleshoot and resolve issues related to MacOS devices and Jamf Pro.
• Document and maintain the MAC and JAMF policies, procedures, and best practices.

• Proficiency in cloud platforms for iOS/Android.
• Manage Android Device Administrator, Android for Work (AFW), iOS.
• Deploy and manage mobile applications, and mobile application management policies with Azure, including MAM.
• Handling Trade service operations with HP process at south India level.
• Served as SPOC for any escalation related with service compliance of HP process.
• Hands on experience in SAP CRM and CDAX tools.
• Being accountable for service reporting to business partners and IT engagement manager, based on KPIs defined in the SLA and managing accordingly support teams and Vendors.