Karan Saraf

● View all change request (RFC's) and approve respective changes.
● Review changes from risk perspective and make sure changes are raised assigned with valid risk level (Low, Medium & High).
● Issuing of agenda and circulating to all CAB members in advance of meeting.
● Conduct and chair CAB and ECAB meetings.
● Ensured change management KPI's Targets were met.
● Perform Post Implementation Reviews (PIR) for unsuccessful changes.
● Maintain up-to-date records of assets, optimizing resource allocation, and contributing to cost-effective and efficient IT operations.
● Ensuring operational teams adhere to quality standards within IT Service.
● Monitor and manage all incidents across clients and single point of contact for all critical incidents.
● Effectively and timely conducting Scheduling WAR room to resolve critical Incidents.
● Managing customer interface for all matters related to build and migration.
● Understand business need of customer and translating them into software requirement with help of strong analytical skills.
● Keeping users informed about their Incidents’ status at agreed intervals.
● Creating MIR report and maintaining it as well.
● Creating reports on weekly/monthly basis from respective data.
● Escalate Incidents at risk of breaching SLA's.
● Based upon measurement reporting and analysis, provide actionable insights and recommendations to improve business.