Kandhi Mounika Sree Ahkanksha
Hyderabad
Summary
Dedicated customer support representative providing technical support for HP printers with over 2 years of experience. Skilled in non-voice and chat support, adept at resolving customer issues efficiently and enhancing user satisfaction. Seeking to leverage technical expertise and communication skills in a dynamic customer-focused role. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
2
2
years of professional experience
18
18
years of post-secondary education
Work History
Customer Support Representative
Foundever ( Sitel Group)
Hyderabad
10.2022 - Current
- Technical Support For The HP Printer
- Non Voice Process
- Chat Support
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Education
Bachelor of Science - Mathematics, Statistics, Computer Science. (MSCs)
Sai Sudhir Degree& PG College
ECIL 06.2018 - 07.2024
Intermediate - Mathematics, Economics, Commerece (MEC)
CMS Commerce Junior College
ECIL 06.2015 - 03.2018
Secondary School -
St. Anthony Grammer High School
Dammaiguda 06.2006 - 03.2015
Skills
Computer Basics
Printers
Quick Learner
Hard Working
undefinedAdditionalinformation
10/03/22, Continue
Personal Information
- Father's Name: Late. Kandi Veera Prasad
- Mother's Name: Kandi Venkata Meenakshi
- Date of Birth: 07/17/99
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer Support Representative
Foundever ( Sitel Group)
10.2022 - Current
Bachelor of Science - Mathematics, Statistics, Computer Science. (MSCs)
Sai Sudhir Degree& PG College
06.2018 - 07.2024
Intermediate - Mathematics, Economics, Commerece (MEC)
CMS Commerce Junior College
06.2015 - 03.2018
Secondary School -
St. Anthony Grammer High School
06.2006 - 03.2015
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