Kancharla Chinnaraja
Sales & Operations Manager
Hyderabad
Summary
Seasoned management professional with 10+ years of experience in end-to-end profit center operations, sales and marketing, business development, channel management, team management, operations management, and customer retention in B2B, B2C, and financial industries. Skilled in driving revenue growth, developing strategic partnerships, and implementing effective marketing strategies. Proven track record of leading cross-functional teams and delivering exceptional results. Adept at identifying opportunities for process improvement and implementing innovative solutions to drive operational efficiency.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Deputy Manager
Policybazaar.com
Hyderabad
03.2024 - Current
- Handled Motor department outbound sales process in AP&TS and Bangalore locations
- Handled Fresh and Renewal business portfolio
- Handled teams of 100-150 of including advisors,SME's,TL's and AM
- Need to maintain center's adherence as per company policies
- Managed day to day performance of team members and delivered reviews
- Shrinkage ,Attrition maintained under control as per KPI's
- Generated Business aggressively month on month towards growth path
- Need support appointment creations to filed team with outbound advisors
- Need to monitor centers performance and inputs with regular feedback to the teams
- Motivated the team for the business growth and ensure health atmosphere towards the work
- Planned different activities and spiffs regular basis for the sales motivation to get the business aggressively
- Maintained quality parameters for the process and conducted regular trainings to the team
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
Senior Territory Manager- AP & TS
Vahan
Hyderabad
10.2023 - 01.2024
- Responsible for New Acquisition and operation's for New clients
- Worked closely with existing accounts to grow market share
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Be responsible for building and scaling supply strategy, operation processes and execution in your region
- Manage a large team of vendors and drive them towards optimal performance through continuous improvement - performance management, tracking and coordinating daily efforts
- Explore new tools and processes to scale internal and external workflows that drive over-all program productivity and also positively impact the cost levers within the LOBs
- Interface with the regional level Client POCs to ensure a smooth workflow for the vendors in your region
- Spend ample time on-field and off-field understanding the challenges on the ground and unblock them swiftly with scalable solutions
- Build and manage cadence on performance reporting
- Manage the growth and optimization of the job seeker (supply) network associated with the Vahan platform
- Focus on acquisition strategy & engagement of low-skilled workers in the blue-collar/ grey collar space
- Develop scalable teams and processes to acquire and engage new job seekers
- Commitment to operational excellence, strong target oriented mindset, managing a large team as well as creative thinking with a strong customer centric mindset
- Knack for solving problems along with the ability to push the numbers for the region
Center Head - AP & TS
IndiaMart InterMesh Limited
Hyderabad
05.2021 - 08.2023
- Hands on experience in building & handling large team (50-100 Team Size) which includes (Sales Associates, Team Leaders, Assistant Managers, MIS Executive, Operation Executives, Quality Team)
- Handled Multiple Channel Partners centers and Responsible for their P&L
- Build Rapport with team via consultative sales approach
- Strong listening, questioning and networking skills
- Report management / analysis / alignment skills
- Creating multiple channel sales partners for sales of paid subscription packages via tele center, basis defined SOP's / SLA's / pricing models
- Ensuring team hiring to ensure budgeted numbers
- Maintaining regular connects to ensure overcoming day-to-day challenges
- Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development)
- Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity
- Responsible for evaluating Centre's performance with key metrics (attempts / talk time / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage
- Timely payout after due diligence
- Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency
- Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management
- Handled B2B model business
- Planned and executed new strategies to increase sales
Sr.Account Manager
Nobroker.Com
Hyderabad
09.2020 - 04.2021
- Handled 10-20 Key Account Managers and Sales Managers
- Attended customer onboarding meetings to understand fundamental motivations and issues and translated identified challenges into features
- Build and maintain strong relationships with key clients
- Serve as the primary point of contact for clients, addressing their needs and inquiries
- Understand and anticipate client goals, objectives, and challenges
- Develop account plans and strategies to drive client growth and revenue
- Collaborate with cross-functional teams to deliver client solutions and meet deadlines
- Identify upselling and cross-selling opportunities within existing accounts
- Conduct regular product reviews with clients to assess performance and address concerns
- Provide exceptional customer service and ensure client satisfaction
- Monitor market trends and competitors to identify opportunities for account expansion
- Analyses data and metrics to evaluate account performance and provide insights to clients
- Prepare and deliver presentations, proposals, and reports to clients
- Negotiate contract terms and pricing agreements
- Stay up to date with industry developments and best practices
- Mentor and provide guidance to key account managers
- Collaborate with sales and marketing teams to develop strategies for new client acquisition
- Identified ways for company growth by conducting competitor analysis and market research
- Stayed up to date on company offerings and news to effectively answer sales team and customer questions
- Handled B2C Model and Renewals for revenue Generation to my Territory
Zonal Hub Manager
NestAway Technologies PVT Ltd
Hyderabad
08.2017 - 09.2020
- Handled both the Sales team and operations team with the team 15+
- Homes, Apartments, PG Like Sharing/Single Rooms
- Monitor daily Hub Activities-SAV scheduling, Visit Status and Booking conversions
- As a Zonal Hub Manager I was handling a team of executives(sales & Ops) to drive the best by assisting the Hub walk-ins and drive them to Booking conversions
- Delivered an exceptional level of service to each customer by listening to their concerns and resolving their issues
- P&L should be focused to run the zone in positive phase
- Engaging with different stakeholders-Central teams vendors, property owners, service teams for quick resolutions for issues and driving the operations & solving within the TAT time
- Responsible for offline lead generation by promoting through several channels
- Met supply requirements by strengthening inventory systems
Direct Marketing Associate
Bajaj Auto Finance Ltd
Hyderabad
09.2015 - 07.2017
- Need to handle both sales and operations with team size 10
- Direct interaction with customers
- Achieving monthly targets as per company Requirements
- Maintaining healthy relation with dealers
- Interaction with team to solve their blockers
- Need to check payments are delivering on time for dealers
- Responsible to generate loans through our dealers to increase the number of sales
- Need to disburse the amount on time to dealers
- Handled completely B2C model
- Engaged with customers to better understand needs and deliver excellent service
Operations Manager
PAMAC Financial Services
Hyderabad
01.2015 - 09.2015
- Worked for HDFC bank in operations department for two wheeler loan
- Need to check the documents are valid for disbursement the loan
- Need to maintain operations percentage in high standards which allocated to me
- Responsible to deliver on time by coordinating with other teams in the process
Education
B.E -
V.S.M College Engineering
Andhrapradesh 10.2010 - 05.2014
Skills
- Sales team leadership
- Productivity increase
- Standard operating procedure creation
- Skillful task assignment
- Operations management expertise
- Interviewing and selection skills
- Creative solution development
- Strategic decision-making ability
- Flexibility in task management
Certification
Center Head, IndiaMart InterMESH LTD, Excellence Award and Best Employee of the year 2021-2022 and 2022-2023 for scaling the business., Best Employee of the month for multiple times.
Timeline
Deputy Manager
Policybazaar.com
03.2024 - Current
Senior Territory Manager- AP & TS
Vahan
10.2023 - 01.2024
Center Head - AP & TS
IndiaMart InterMesh Limited
05.2021 - 08.2023
Sr.Account Manager
Nobroker.Com
09.2020 - 04.2021
Zonal Hub Manager
NestAway Technologies PVT Ltd
08.2017 - 09.2020
Direct Marketing Associate
Bajaj Auto Finance Ltd
09.2015 - 07.2017
Operations Manager
PAMAC Financial Services
01.2015 - 09.2015
B.E -
V.S.M College Engineering
10.2010 - 05.2014
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