KANAKA RADHIKA GUTTA
Hyderabad
Summary
Results-driven Site Reliability Engineer with 10+ years of experience in Infrastructure Operations and SRE practices.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Service Operations Engineer
Providence Global Business Center
Hyderabad
02.2022 - Current
- Led implementation of Ansible automation for configuration management, reducing deployment time by 40% and ensuring infrastructure consistency across environments
- Developed Python scripts for automated health checks and self-healing capabilities, reducing manual intervention by 35%
- Designed and implemented SRE best practices including SLIs, SLOs, and error budgets, improving service reliability by 25%
- Managed AKS clusters for high-availability applications, maintaining 99.9% uptime
- Established comprehensive monitoring using Azure Monitor and Application Insights with custom Python dashboards
- Implemented GitOps workflows with deployment pipelines to automate application releases, increasing deployment frequency by 50%
- Conducted incident response and post-mortem analysis, reducing critical incidents by 30%
- Led cross-functional teams during major system outages, coordinating troubleshooting efforts and communication
System Specialist
IBM India Pvt Ltd
Hyderabad
10.2019 - 02.2022
- Improved infrastructure availability by 18% through strategic planning, rigorous testing, and efficient implementation
- Managed Linux installation, support, configuration, performance tuning, troubleshooting, and maintenance
- Led initiatives on KPI and CPI factors as Squad Leader, preventing SLA breaches and improving performance by 15%
- Conducted hardware replacements and software patching change requests with zero downtime
- Utilized remote login methods including DRAC, ILOM, and XSCF for efficient system management
- Administered virtual servers using VMware, optimizing resource utilization by 20%
- Collaborated with cross-functional teams for on-call support, reducing resolution time by 25%
- Documented issues and solutions using Confluence Wiki and Jira, improving knowledge sharing by 40%
- Led improvements in IT governance processes, achieving a 15% reduction in alerts
Technical Business Analyst
AT&T Global Business Services India Pvt Ltd
Hyderabad
07.2017 - 09.2019
- Automated server alert ticket data analysis, implementing a tangible alert reduction plan that decreased alerts by 23%
- Developed schemas, data models, and visualization dashboards using PowerBI based on business requirements
- Created Ops Manager Dashboard in PowerBI for outage and incident management data from Oracle DB
- Designed and documented PowerBI Proof of Concept architecture for enterprise-wide implementation
- Integrated data from multiple sources including MySQL, Oracle databases, SharePoint, and SAP BO into PowerBI
- Developed workspaces and content packs for business users, optimizing report publishing and sharing
- Collaborated with global teams on the Continuous Service Improvement Program (CSIP) to identify alerting patterns
- Tested StackStorm build scripts, providing performance analysis that improved script efficiency by 30%
Event Management Operations Centre Analyst
AT&T Global Business Services India Pvt Ltd
Hyderabad
03.2015 - 07.2017
- Provided technical support across Linux, Solaris, AIX, HP-UX, and Windows platforms, resolving issues within SLA by 95%
- Optimized system operations and resource utilization, improving system performance by 20%
- Documented incidents per SLAs and SOPs, enabling efficient problem diagnosis and resolution
- Performed OS patching, hardware replacements, and Veritas cluster upgrades on Solaris servers
- Monitored server status using BMC Patrol Central Console, reducing system downtime by 15%
- Managed AT&T Integrated Cloud (AIC) 2.0 Infrastructure server operations
- Administered Windows server patching and access request resolutions with 100% compliance
- Developed an internal wiki with updated technical documentation, improving team efficiency by 25%
Education
Master of Technology - Communication Systems
GITAM school of Technology
01.2015
Bachelor of Technology - Electronics and Communications Engineering
GITAM School of Technology
01.2014
Skills
- Azure SRE
- Linux RHEL, UBUNTU
- Kubernetes
- Docker
- VMware
- Git and GitHub Actions
- ITIL
- PowerShell
- Bash
- Ansible
- Python
- Windows
- AIX
- HP-UX
- Solaris
- MySQL
- ServiceNow
- Jira
- Confluence
- PagerDuty
Certification
- Azure Beginner (Az-900)
- Azure Associate Administrator (Az-104)
- ITIL v4
Timeline
Senior Service Operations Engineer
Providence Global Business Center
02.2022 - Current
System Specialist
IBM India Pvt Ltd
10.2019 - 02.2022
Technical Business Analyst
AT&T Global Business Services India Pvt Ltd
07.2017 - 09.2019
Event Management Operations Centre Analyst
AT&T Global Business Services India Pvt Ltd
03.2015 - 07.2017
Master of Technology - Communication Systems
GITAM school of Technology
Bachelor of Technology - Electronics and Communications Engineering
GITAM School of Technology