Dynamic IT Manager with 20+ years of experience in leading significant transformation projects across Logistics, Healthcare and Banking Domains. Proven track record in managing large teams of over 100 Full time and Vendor partners globally achieving service quality and performance. Focused on driving innovative solutions and enhancing operational efficiency in challenging environments.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
IT Manager
FedEx Logistics
08.2022 - Current
In the role of IT Manager, responsibilities include building and managing diverse teams of over 100 professionals, both full time and vendor partners globally.
Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Collaborated with other stake holders viz., Business, Product Team, PMO to help IT align with the program vision and Product Road map.
Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Understood key product management roadmap objectives and requirements to develop product technology strategy.
Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
Amplified the IT department’s overall output by onboarding, training, mentoring, and routinely appraising high-performing teams.
Cloud Data Engineer and Architect, Tech Manager
Exusia India Private Ltd.
04.2018 - 05.2022
Company Overview: Client: CIOX Health, USA
Designed the ETL technical architecture using Ab Initio ETL tool and created reusable components to read/write data to AWS S3 storage in csv and parquet data format
Designed the data model on AWS Redshift database with appropriate distribution and sorting styles to cater to client reporting through tableau
Lead the offshore team in design, development, testing and deployment activities
Created ad hoc reporting queries on redshift for reporting needs
Created history data load and update queries for source table data dumps to Redshift
Provided performance tuning support tableau visualization team in creating data sources for the dashboards
Created Materialized views and aggregate tables w.r.t tableau reporting needs
Designed the ETL architecture to migrate the SQL based Cognos data warehouse from Oracle (on-prem) to AWS Redshift DW using AWS EMR, PySpark, EKS and EC2
Managed client account offshore teams as an offshore account manager
ETL Architect and QA Lead
Exusia India Private Ltd.
10.2016 - 04.2018
Company Overview: Client: Optum-Catamaran Pharmacy Benefits Management (United Health Group), USA
Managed Dev, QA and PROD Support accounts from Offshore with a team of 15 resources
Estimated the testing efforts and resource requirements in achieving the project test objectives
Helped Optum QA management team with Project Plan for QA activities and timelines
Held Demonstration and walkthrough sessions with Optum Business Teams on the overall test strategy and technical test strategy using Express>It and TDM tools
Worked with internal leadership to articulate the QA processes and ground rules between QA, DEV and other stakeholders for better management
Worked on QA automation initiatives to fast track redundant QA activities and provide value add to client
Effectively managed communication between Offshore teams and business teams with channels of communication through status meetings, progress e-mails and QA repository updates
Involved in performance improvements to system to bring back the long running batch executions to meet SLA
Tech Lead
IBM India Private Ltd.
10.2010 - 10.2015
Company Overview: Client: Toronto Dominion Bank, Canada
Worked as a Team lead and involved in Functional Requirement Analysis, Design, Development, Testing and Implementation
Played a vital role in Understanding the customer requirements, mapping them to functional requirements and creating Requirement Specifications wherever required
Design and build complex graphs and transformations
Involve in task prioritizing, estimation and distribution across the team
Run the daily status calls to track the team activities and updating the status to client directly
Providing technical leadership to the team in the ETL (Ab Initio) area
Developer, Project Lead
Syntel India Ltd (Atos Syntel)
01.2005 - 10.2010
Company Overview: Client: Allstate Insurance, USA
Involved in the creation of Ab Initio Graphs to extract, transform and load the data from multiple database Instances
Configured Ab Initio environment to connect to database using db config, Input Table and Output Table Components
Used Sort component to sort the tables' data, and used Dedup Sort to remove duplicate values
Worked in a sandbox environment while extensively interacting with EME to maintain version control on objects
Generating the wrapper scripts (UNIX shell scripts), which are used to run the Graphs
End-to-End testing through wrapper scripts
Conducted unit testing, integration by preparing test cases on the basis of different test scenarios and executing the test cases
Involved in UAT testing with business users
Actively participated in migrating the code from development to QA and QA to Production
Involved in the production support of this project till the project get transferred to production support team
Education
Masters - Computer Applications
Gayatri Vidya Parishad
01.2001 - 01.2004
Bachelor of Science - Electronics
Andhra University
01.1997 - 01.2000
Skills
Cloud (Azure, AWS)
Technical leadership
Team building
Infrastructure planning
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Certification
Certified Project Management Professional (PMI-PMP), 03/17
Accomplishments
Build and Managed Diverse AppDev teams with over 100 professionals including fulltime and vendor partners.
Successfully delivered the Global Clearance product for countries with low volume shipments in Logistics. The product is a greenfield application built on JAVA microservices, Camunda, Angular with MFE framework and JSOn forms using Azure cloud services.
Recognized for service excellence with multiple awards including Diamond recognition and Bravo Zulus and multiple cash awards for outstanding contributions in Healthcare and Logistics area.
References
Provided on Request.
Timeline
IT Manager
FedEx Logistics
08.2022 - Current
Cloud Data Engineer and Architect, Tech Manager
Exusia India Private Ltd.
04.2018 - 05.2022
ETL Architect and QA Lead
Exusia India Private Ltd.
10.2016 - 04.2018
Tech Lead
IBM India Private Ltd.
10.2010 - 10.2015
Developer, Project Lead
Syntel India Ltd (Atos Syntel)
01.2005 - 10.2010
Masters - Computer Applications
Gayatri Vidya Parishad
01.2001 - 01.2004
Bachelor of Science - Electronics
Andhra University
01.1997 - 01.2000
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