VIGNESH CHANDRASEKARAN
-
Chennai
Summary
Ground operations expert with 9+ years of experience in handling partners, team members and clients. Handled core operations in Startup in different teams like Operations, Demand Sales and Supply chain. Had build and set up ground operations from scratch to top. Specialty in Portfolio Management, Revenue Management, Supply chain Management and Customer relationship Management. Had served in Hospitality, Logistics, FC operations and Supply chain Management. Consistently saved costs while increasing profits.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Last Mile Manager
Zomato Hyperpure Pvt Limited
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Streamlined transportation operations, optimizing routing plans and reducing fuel consumption costs.
- Forecasted and managed annual operating budget for every location.
Area Sales Manager
Brevistay Hospitality Private Limited
01.2023 - 10.2024
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Introduced new products to meet customer demand and increase profits.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Operations Manager
Blowhorn Logistics
10.2021 - 01.2023
- Identified procedure or process changes required to improve performance and productivity.
- Developed systems to track and log work issues.
- Evaluated suppliers to maintain cost controls and improve operations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed operations reports to understand numbers and trends.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Increased profit by streamlining operations.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Have reduced buy rates effectively to increase margins of account handled.
- Have implied tech in order to reduce manual interference required for invoicing and handling trip parameters.
Area Operations Manager
Ninjacart
10.2020 - 10.2021
- Developed processes to save on costs and prevent losses.
- Handled team of 15 executives and 30 labors to ensure on time delivery and smooth operations.
- Have took challenging clusters and fixed issues with regards to Driver Pay, Auto deployment, Executive attrition and Executive training in South and West clusters.
- For consecutive 5 months have been handling West cluster with team size of 14 Executives and 25+ Labors and also managing New vehicle onboarding, Scouting of Auto based on forecast in tonnage increase.
- Traveled to over 60 MDC locations per week to manage each store and perform reviews of individual managers and employees.
- Own end to end operations of Micro Distribution Centre which include infrastructure, people and processes.
- Responsible for implementation and strategic management of KPIs and SLAs across internal and external supply chain partners.
- Maintenance of on-time Arrival & Departure, Vendor management, Drivers briefing on safety driving, Vehicle audit and Route planning were handled regularly to ensure Operational consistency.
- Maintained contact with drivers to ensure timely deliveries.
- Maintained On-time delivery of consignment to customers above 95% while maintaining returns below 5%.
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
- Maintain receiving, warehousing, and distribution operations by initiating, coordinating and Enforcing program, operational and personal policies and procedures.
- Have supported 24/7 operations over calls and held meeting schedules for team members over performance improvements by comparative analysis of KRA.
Area Business Manager
OYO Hotels And Homes Pvt. Ltd.
08.2018 - 02.2020
- Handling operations of Leisure market in Tamilnadu and Pondicherry, with over 60+ Hotel Partners.
- On-boarded 300SRNs for October'19 and November'19 and achieved highest signed BDMs in Chennai Hub.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- To ensure cost per room is maintained with efficient planning of resources and supplies.
- Had good rapport with Asset owners which made good availability of SRN.
- Handled all Stock owner issue on high priority and closed all issues within TAT.
- Increased revenue from 73Lakh per month to 1.Crore per month with my assigned properties.
- Have been part of new market launching and helped in avoiding churn and ensured smooth operations.
- Have been responsible for Stock Management, Superior Guest experience, Stake Holder Management, Cost Efficiency resulting 100% operations efficiency.
- Negotiated and convinced owner to run with our pricing module which had showed rapid growth in overall revenue.
- Effectively expanded team and ensured cost is under control by implementing different techniques in ensuring increased operation efficiency within budget.
Logistics Operations Manager
Sutherland
09.2015 - 08.2018
- Handling real-time fleet tracking to ensure and improve driver's safety and dramatically reduce accident rates.
- Efficient tracking based on analytics and ensure fleet optimization and maintenance.
- Achieving 98% on-time placement of vehicles to customers using TMS software.
- Handling queries of customers and closing those query within TAT.
- Responsible for management of, track of overall center efficiency and keep updated on requirements.
- Recommended methods of improvement and actions are implemented on time for service delivery upgrades.
- Co-ordinate with internal and external parties to fulfill client's requirements.
- Resolved pilot problems, improved operations and provided exceptional client support.
- Drove operational improvements which resulted in savings and improved profit margins.
- Took care of daily operational activities like resolving team day to day issues, manage their payouts, documentation, compliance etc.
- Regularly communicated progress status with internal stakeholders, with efficient analysis of issues and potential direction to maintain smooth operation.
Education
Bachelor of Engineering - Electronics And Instrumentation
SRM Easwari Engineering College
Chennai 07.2011 - 2015.06
Skills
Planning
Building Effective Relationships
Research
Microsoft Excel
Employee reviews
Staff training/development
Problem resolution
Team management
Regional Management
Product and service sales
Market understanding
Key decision making
Supply chain management
Logistics planning
Negotiation techniques
Customer segmentation
Retention strategies
Timeline
Last Mile Manager
Zomato Hyperpure Pvt Limited
10.2024 - Current
Area Sales Manager
Brevistay Hospitality Private Limited
01.2023 - 10.2024
Operations Manager
Blowhorn Logistics
10.2021 - 01.2023
Area Operations Manager
Ninjacart
10.2020 - 10.2021
Area Business Manager
OYO Hotels And Homes Pvt. Ltd.
08.2018 - 02.2020
Logistics Operations Manager
Sutherland
09.2015 - 08.2018
Bachelor of Engineering - Electronics And Instrumentation
SRM Easwari Engineering College
07.2011 - 2015.06
Similar Profiles
ADARSH SHARMAADARSH SHARMA
Assistant Manager (Operations Support) at Zomato Hyperpure Pvt LtdAssistant Manager (Operations Support) at Zomato Hyperpure Pvt Ltd
SANDEEP KUMARSANDEEP KUMAR
Assistant Manager Warehouse Operations at Zomato Hyperpure Pvt. LtdAssistant Manager Warehouse Operations at Zomato Hyperpure Pvt. Ltd
VIJAI PRAVEENVIJAI PRAVEEN
Assistant Manager at Zomato Hyperpure Pvt LtdAssistant Manager at Zomato Hyperpure Pvt Ltd