K KARTHIK KUMAR

DBS Bank India Limited

Mahabubnagar

05.2016 - Current

Maintain customer accounts, serve as a contact point for customers, and identify cross-sell opportunities.
Make follow-up calls with customers, and close all pending cases.
Maintain vault stock registers, and tally on a monthly basis.
Processed cash receipts and payments with meticulous precision, minimizing banking discrepancies.
Recorded daily operations, highlighting incidents, and identifying trends for ongoing business improvements.
Conducted due diligence on customers, obtaining various records to demonstrate suitability for loan applications.
Delivered high-performing initiatives to improve customer and business experiences, and outcomes.
Answered customer inquiries concerning credit standing, loan balances, and penalties.
Performed diligent horizon scanning, minimizing future financial risk, and seeking growth opportunities.
Researched and investigated loan application lists to prevent loans from defaulting on repayments.
Delivered comprehensive and supportive customer service to all clients, using exceptional customer service skills.
Embodied brand values, presentation standards, and customer support approaches outlined by the branch.