Summary
Overview
Work History
Education
Skills
Websites
Languages
Sex
Status
Additional Competencies
Hobbies and Interests
Timeline
Generic

Jyothi Vadapalli

Hyderabad

Summary

Experienced program manager with 3.8 years of accomplishment in overseeing programs across various industries. Proficient scrum master skilled in navigating complex systems. Motivated to broaden expertise in delivering customer-centric solutions, resolving team challenges, and aligning with organizational goals. Proven leadership and problem-solving abilities focused on optimizing operations for cost reduction and enhanced efficiency. Employs independent decision-making and sound judgment to drive positive outcomes for the company.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Bee Innovation India Pvt Ltd
09.2022 - 04.2023
  • Cultivated performance-based culture emphasizing individual accountability and team achievement
  • Coordinated daily customer service operations, including processes and payments
  • Tracked and managed progress of objectives on weekly, monthly, quarterly, and annual basis
  • Monitored and maintained store inventory, analyzed consumer behavior, and adjusted product positioning
  • Identified and assisted in resolving complex impediments for teams, ensuring sprint commitments were met
  • Guided Agile principles and facilitated Agile mindset adoption for teams.

Program Manager

Saanhitha Consultancy Private Limited (SCPL)
05.2021 - 04.2022
  • Conducted business process analysis, identified critical issues, and developed new programs
  • Managed long-term goals and budgets, maintained master schedule of software releases
  • Collaborated with Software Engineering team to manage change control and release packages
  • Tracked project progress, interfaced with product owners, and coordinated software releases
  • Removed obstacles and managed risks to enhance team efficiency and effectiveness.

Customer Service Executive

MNR Data Might Pvt Ltd
09.2018 - 03.2019
  • Provided customer support in busy call center environments for health industry employers
  • Built productive relationships, resolved complex issues, and ensured customer loyalty
  • Demonstrated strategic relationship-building skills and partnership development.

Recovery Specialist

AFS Technologies Services
10.2014 - 10.2015
  • Handled UPS & Fed-ex invoice auditing and refunds, managed team during training
  • Responded to queries via email and calls, prepared daily team performance reports
  • Assisted manager in tasks, assessed customer feedback, and improved satisfaction metrics
  • Streamlined procedures for efficient functioning.

Education

Bachelor’s in Management Studies (BMS) -

Indian School of Business Management and Administration
01.2015

Skills

  • Customer Relations
  • Operations Management
  • Staff Training and Development
  • Task Delegation
  • Team motivation
  • Product and service knowledge
  • Workload Management

Languages

English
Marathi
Telugu
Hindi

Sex

Female

Status

Single

Additional Competencies

  • MS Office
  • Project Coordination
  • Agile Development & Best Practices
  • Agile Framework: Scrum, Kanban, XP
  • JIRA & JIRA PORTFOLIO
  • Product Development
  • Interpersonal Communication
  • Analytical Problem-Solving
  • Program Management
  • Team Management & Supervision
  • Teamwork & Leadership

Hobbies and Interests

  • Travelling
  • Listening to Music

Timeline

Assistant Manager

Bee Innovation India Pvt Ltd
09.2022 - 04.2023

Program Manager

Saanhitha Consultancy Private Limited (SCPL)
05.2021 - 04.2022

Customer Service Executive

MNR Data Might Pvt Ltd
09.2018 - 03.2019

Recovery Specialist

AFS Technologies Services
10.2014 - 10.2015

Bachelor’s in Management Studies (BMS) -

Indian School of Business Management and Administration

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Jyothi Vadapalli