Beaulah Grace Nekuri
Hyderabad
Summary
Dynamic Customer Service Representative with a proven track record at 24/7.ai, adept at enhancing customer satisfaction through active listening and effective problem-solving. Skilled in managing high-stress situations, I foster loyalty and repeat business by resolving conflicts with empathy and professionalism. Committed to team collaboration and staff training for continuous improvement.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
24/7.ai
07.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided one-on-one coaching to underperforming agents, helping them achieve KPIs.
- Consistently met or exceeded KPIs, such as response time, resolution time, and customer satisfaction scores.
- Provided prompt and accurate responses to customer queries via live chat, ensuring high customer satisfaction.
- Managed multiple chat conversations simultaneously, while maintaining quality and efficiency.
- Identified and escalated complex issues to the appropriate department, while keeping customers informed.
- Conducted training sessions for new hires and existing employees to improve chat handling, soft skills, and process knowledge.
Education
B.Tech - Computer Science Engineering
BVC Engineering College
OdalarevuSkills
- Customer relationship management
- Problem solving
- Team collaboration
- Customer satisfaction measurement
- Active listening
- Staff training
Disclaimer
- I declare that the aforementioned information is correct to the best of my knowledge and belief. I pledge to keep you informed of any.
Timeline
Customer Service Representative
24/7.ai
07.2023 - Current
B.Tech - Computer Science Engineering
BVC Engineering College
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