Summary
Overview
Work History
Education
Skills
Languages And Technologies
Timeline
Generic

Jhalak Garg

Team Lead - Technical Support
Hyderabad

Summary

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Team Lead - Technical Support

CodeTantra
07.2024 - Current
  • I lead a team of ten engineers in delivering technical support and troubleshooting for CodeTantra portal.

Product Support Engineer

CodeTantra
08.2022 - 06.2024
  • Developed live demos for programming courses and provided client support, troubleshooting, and collaborating on feature testing.

Product Support Engineer Intern

CodeTantra
12.2021 - 07.2022
  • Assisted in troubleshooting and resolving technical issues, enhancing product performance and customer satisfaction.

Education

B.Tech - Electronics and Communication Engineering

Rajasthan College Of Engineering For Women's
01.2018 - 01.2022

Intermediate - undefined

Amardeep School
01.2016 - 01.2018

Skills

    Operations management

    Performance monitoring

    Process improvement

    Coaching and mentoring

Languages And Technologies

HTML, CSS, Bootstrap, MySQL, Python, Java(Basics), Excel, English, Hindi, Eagle, Internet of Things (IoT)

Timeline

Team Lead - Technical Support

CodeTantra
07.2024 - Current

Product Support Engineer

CodeTantra
08.2022 - 06.2024

Product Support Engineer Intern

CodeTantra
12.2021 - 07.2022

B.Tech - Electronics and Communication Engineering

Rajasthan College Of Engineering For Women's
01.2018 - 01.2022

Intermediate - undefined

Amardeep School
01.2016 - 01.2018

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Jhalak GargTeam Lead - Technical Support