Jhalak Garg
Team Lead - Technical Support
Hyderabad
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Team Lead - Technical Support
CodeTantra
2024.07 - Current
- I lead a team of ten engineers in delivering technical support and troubleshooting for CodeTantra portal.
Product Support Engineer
CodeTantra
2022.08 - 2024.06
- Developed live demos for programming courses and provided client support, troubleshooting, and collaborating on feature testing.
Product Support Engineer Intern
CodeTantra
2021.12 - 2022.07
- Assisted in troubleshooting and resolving technical issues, enhancing product performance and customer satisfaction.
Education
B.Tech - Electronics and Communication Engineering
Rajasthan College Of Engineering For Women's
2018.01 - 2022.01
Intermediate - undefined
Amardeep School
2016.01 - 2018.01
Skills
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Languages And Technologies
HTML, CSS, Bootstrap, MySQL, Python, Java(Basics), Excel, English, Hindi, Eagle, Internet of Things (IoT)
Timeline
Team Lead - Technical Support
CodeTantra
2024.07 - Current
Product Support Engineer
CodeTantra
2022.08 - 2024.06
Product Support Engineer Intern
CodeTantra
2021.12 - 2022.07
B.Tech - Electronics and Communication Engineering
Rajasthan College Of Engineering For Women's
2018.01 - 2022.01
Intermediate - undefined
Amardeep School
2016.01 - 2018.01