Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janakiram Monar

Hyderabad

Summary

Accomplished Lead Infrastructure Specialist with a proven track record at Kyndryl, enhancing system performance and security through expert migration projects and patch management. Skilled in Cloud Infrastructure Management and cross-functional collaboration, I significantly improved operational efficiency and problem resolution, demonstrating a keen ability to mentor and drive team success. Strategic Infrastructure Specialist possessing 15+ years of success in IT department support and infrastructure management. Highly skilled in system performance analysis and improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Lead Infrastructure Specialist

Kyndryl
09.2021 - Current
  • Led migration projects from legacy systems to modern Windows platforms, improving performance and supportability.
  • Maintained high-availability systems through regular patching and proactive maintenance tasks, ensuring optimal performance at all times.
  • Implemented Group Policy Objects to enforce consistent security standards across all devices within the organization.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Collaborated with cross-functional teams to diagnose and resolve complex technical issues, enhancing overall system stability.
  • Performed regular audits of the Windows environment to identify and rectify any potential security vulnerabilities, ensuring compliance with industry standards.
  • Diagnosed and executed resolution for network and server issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Ensured data security with regular backups, disaster recovery planning, and implementation of access controls.
  • Managed Active Directory domain services, ensuring efficient user account administration and group policy enforcement.
  • Configured and tested Windows Server operating systems with roles features.
  • Maintaining security standards leveraging our patch management system, Anti-Virus and other tools as needed
  • Managing the appropriate configuration baseline of operating systems, software applications, and security compliance
  • Working with monitoring tools and active directory
  • Providing day to day operations, monitoring, remediation, and problem resolution for all client, server, and storage devices
  • Supporting the troubleshooting and remediation of system and hardware problems throughout the resolution process
  • Preparing, communicating, documenting, and delivering services that support the organization's business needs
  • Analyzing, troubleshooting and resolving system OS, software, and performance issues
  • Optimizing system operations and resource utilization and performing system capacity analysis and planning
  • Scheduling Microsoft patching and other security remediation as identified. Primary tools are WSUS and SCCM

IT Analyst

TCS Wave Rock
07.2015 - 09.2021
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Streamlined IT processes by implementing automation tools and reducing manual effort.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Maintained accurate asset records by regularly reviewing device collection memberships within SCCM console.

Windows Administrator

Educomp Solutions
07.2008 - 04.2013
  • Maintained current knowledge of industry trends through continuous education opportunities such as conferences, workshops, webinars, or self-directed learning activities relevant to Windows administration roles responsibilities.
  • Participated in cross-functional collaboration efforts that focused on improving overall IT service delivery quality and efficiency.
  • Migrated legacy systems to updated platforms, minimizing disruption to business operations and endusers.
  • Implemented backup strategies for critical data protection against loss or corruption events, minimizing business impact during recovery efforts.
  • Coordinated vendor support engagements when necessary for complex issues beyond internal team expertise capabilities.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Integrated and updated software products to boost system compatibility.
  • Detailed upcoming software upgrades and system sprints to team members.

Education

Information Technology

JNTU
Hyderabad, India
05.2008

Skills

  • Cloud Infrastructure Management
  • System updates
  • Patch management
  • Endpoint Protection
  • Mobile Device Management
  • Windows Server Administration
  • Software distribution
  • Microsoft Intune
  • Azure AD Connect
  • SCCM troubleshooting
  • Incident Management
  • Vulnerability Assessment

Timeline

Lead Infrastructure Specialist

Kyndryl
09.2021 - Current

IT Analyst

TCS Wave Rock
07.2015 - 09.2021

Windows Administrator

Educomp Solutions
07.2008 - 04.2013

Information Technology

JNTU

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Janakiram Monar