JAMALPUR PRANEETH KUMAR
Operational Shift Manager
Hyderabad
Summary
To work with a reputed company in a position where I can develop and utilize my skills and prove my worth. Seeking a challenging job that utilizes my knowledge, hard work and dedication to offer my creative, innovative ideas and abilities to excellent the new avenues in the modern hospitality sector and to work with pioneers of this industry that would help me to contribute my best to the organization and my career.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Intern
Trident
12.2016 - 04.2017
- Worked in all the departments.
- Trained in Food & Beverage Service.
- Trained in Food Production.
- Trained in Housekeeping.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Property Manager
OYO
01.2019 - 02.2020
- I did guest Check-in and Check-out.
- Software which we use in system OYO OS.
- Call procedure, guest interaction & guest feedback.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for guests and maintaining property aesthetics.
- Handling corporate customer complaints effectively.
F&B Banquet Associate
Novotel
08.2018 - 01.2019
- Looking over how many pax and which event according to that set up will be planning.
- And setting up with all cutlery and glass wares.
- Helping in room service as well.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Guest Delight Associate - Gold
Domino's
08.2017 - 08.2018
- I use to take order from guest who will come to domino's.
- The software which we use in Domino's to take order is Hustle tool box.
- I interact with guest to check how the food was and I will request them to give a feedback as well.
- In a busy schedule I always support my team in food delivery to home.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Operational Shift Manager
Third Wave Coffee
07.2022 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Expertise in team scheduling and maintenance.
- Handling home deliveries, and dispatched the orders on time.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
MBA - Aviation & Hospitality
IIBM Institute of Business Management
Delhi, India 04.2022 - 01.2024
BACHELOR OF HOTEL MANAGEMENT -
Trinity College of Hotel Management
Hyderabad, India 04.2001 - 01.2018
Skills
Teamwork and collaboration
Fast learner
Quick learner
Computer skills
Problem-solving
Team collaboration
Adaptability and flexibility
Communication skills
Professionalism and etiquette
Flexible schedule
Time management
Team Training
Accomplishments
- Gold Batch Association at Domino's.
- Special recognition in F&B Room service during internship.
Internship
6 months, Trident Hyderabad, Worked in all departments.
Certification
Food Safety Supervisor, Food Safety India Pvt Ltd - [19-02-2025 to 19-02-2027]
Timeline
Food Safety Supervisor, Food Safety India Pvt Ltd - [19-02-2025 to 19-02-2027]
02-2025
Operational Shift Manager
Third Wave Coffee
07.2022 - Current
MBA - Aviation & Hospitality
IIBM Institute of Business Management
04.2022 - 01.2024
Property Manager
OYO
01.2019 - 02.2020
F&B Banquet Associate
Novotel
08.2018 - 01.2019
Guest Delight Associate - Gold
Domino's
08.2017 - 08.2018
Intern
Trident
12.2016 - 04.2017
BACHELOR OF HOTEL MANAGEMENT -
Trinity College of Hotel Management
04.2001 - 01.2018