Jaini Rajshekar
Hyderabad
Summary
Carrying over all experience of 8 years into the Voice, Email and Chat process handling the customer with client-based products. Handled international customers Handled versatile business functions such as Customer service, Retention, Sales, ORM (Online Reputation Management/social media) and Vendor management. Experience in handling clients on Weekly and Monthly business reviews. Been as a Spoc between client and Vendor management team in maintaining the quality of service as required by the client and working on continuous performance improvement to achieve estimated targets.
Overview
9
9
years of professional experience
Work History
Senior Business process Associate
Copart Indian Technology Centre
10.2022 - Current
- Handling international customers through inbound calls buying customer cars for the suitable price available inn the market.
- Convincing customers for the best offer on their vehicle based on condition, ensuring guaranteed price upon pickup by verifying all related documents.
- Staying in touch with customers through calls, emails, & texts and taking care of escalations from difficult customers by negotiating offers
- Communicating with internal team to ensure successful pick up of vehicle incase of unexpected delay's
- Communicating thoroughly by following up with the customers to solve the issues related to selling of their vehicle and payment related queries.
Subject Matter expert SME
INCNUT Digital Pvt Limited
09.2019 - 05.2022
- Handling a team of 10 members in achieving the KPI targets
such as quality, productivity and CSAT. - Providing Feedbacks by doing audits of the team members on calls and emails to improve the performance.
- Taking ONE-ONE sessions to know on weekly basis to
understand the individual issues and concerns in order to escalate to higher management. - Maintaining team over all attendance, shrinkage
and attrition reports.
Senior Associate
Wipro Limited
09.2015 - 03.2018
Customer Care executive
Tata Business Support services
10.2015 - 03.2016
Education
Masters of Science And Technology - Computer science
Jawaharlal Nehru Technological university
05.2017
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological university
05.2012
Intermediate - MPC
Narayana education institution
04.2008
Tenth -
Secondary School of Education
Sri Sai Model High School04.2006
Skills
- Strong motivational and logical skills
- Multi tasking
- Ability to persuade
- Active communication skills
- Objection handling
- People management skills and clear thought process
Timeline
Senior Business process Associate
Copart Indian Technology Centre
10.2022 - Current
Subject Matter expert SME
INCNUT Digital Pvt Limited
09.2019 - 05.2022
Customer Care executive
Tata Business Support services
10.2015 - 03.2016
Senior Associate
Wipro Limited
09.2015 - 03.2018
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological university
Intermediate - MPC
Narayana education institution
Masters of Science And Technology - Computer science
Jawaharlal Nehru Technological university
Tenth -
Secondary School of Education
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