Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jahnavi Karanam

Hyderabad

Summary

I have served as an Technical Support Engineer and Business Analyst with 4 years expertise in resolving issues fast and training teams. Proven ability to enhance system uptime and elevate user satisfaction. Skilled in data visualization and statistical modeling, with recognized leadership and team management abilities. I excel in transforming complex data into actionable strategies using ETL, Proficient in Excel and Microsoft Power BI.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer and Business Analyst

Tata Consultancy Service's TCS
06.2021 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Enhanced team productivity, introducing automation tools that reduced repetitive tasks and allowed more focus on complex issues.
  • Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Strong coordination skills with clients and offshore and onshore team members.
  • Delivered quality of work and projects on time.
  • Extremely comfortable working in technical teams in dynamic work environments with changing
    responsibilities and aggressive time lines.
  • Should do health check testing for the application
    everyday to keep the applications up and running
    without issues
  • Resolving the open Incident.
  • Performing DML, DDL operations in database as per
    requirement.
  • Signing in the web logic servers and checking data
    sources whether they are in running state or not. If
    they are not up we reach out Middleware team from
    Kyndryl team.
  • Investigating the Logs and find the root cause for
    production issues using Putty or WINSCP.
  • Handling P1,P2,P3,P4 and MI issues without breeching the
    SLA’s. Mailing regular updates in outlook.
  • Work experience on ticket tracking tools – JIRA
    Service Manager. If any issue occurred development
    side, We raise JIRA ticket for Build team in issue
    category.

Education

B.Tech: CGPA-7.60 - Computer Science And Engineering

Anil Neerukonda Institute of Technology And Sciences
Visakhapatnam
06-2021

Intermediate : Percentage-98.1% - MPC

Sri Chaitanya College
Srikakulam
05-2017

Secondary Education: CGPA-9.7 -

Sri Chaitanya Scools
Srikakulam
06-2015

Skills

  • SQL
  • Excel
  • Python
  • Microsoft power BI
  • Linux commands
  • Data analysis
  • Team management
  • Problem-solving
  • Technical troubleshooting
  • PowerPoint
  • JIRA
  • Agile methodology

Accomplishments

  • Received the On-the-Spot Award for appreciation of outstanding contribution to the organization.
  • Received Feedback Enabler Certificate for exceptional performance.
  • Received the Service and Commitment Award in recognition of 3 years of dedicated service.
  • Have got recognitions from clients and end users

Certification

Python for Everybody Certification from Coursera

Languages

English
Upper intermediate (B2)
Telugu
Advanced (C1)

Timeline

Technical Support Engineer and Business Analyst

Tata Consultancy Service's TCS
06.2021 - Current

B.Tech: CGPA-7.60 - Computer Science And Engineering

Anil Neerukonda Institute of Technology And Sciences

Intermediate : Percentage-98.1% - MPC

Sri Chaitanya College

Secondary Education: CGPA-9.7 -

Sri Chaitanya Scools

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Jahnavi Karanam