Kandury Jagan Mohan
Sales Manager
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
Work History
Sales Manager
Jabra Connect India Private Limited
06.2024 - Current
- Generate revenue and margin from own accounts.
- Identifying upsell opportunities within a pool of global accounts.
- Prepared regular and accurate forecasts of sales opportunities.
- Lead meetings and presentations with key decision-making personnel across the organization.
- Works towards nurturing the existing accounts.
- Developing and executing strategic account plans to drive growth and maximize revenue from key accounts.
- Provides regular reports to manager regarding activity, productivity, revenue performance and account /prospect status. Develops quarterly/annual sales strategic plan.
- Grow business by depth Mapping of Existing customers.
- Actively seek out new sales opportunities through networking (LinkedIn, Referrals etc)
- Participate on behalf of the company in exhibitions or conferences.
- Negotiate/close deals and handle complaints or objections.
- Ownership of complete sales cycle from prospecting to collections
- Manage relationship with partner and support them with pricing
- Interact with customer directly and through partner to provide superior customer experience.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sr. Team Leader
Concentrix India Pvt Ltd (HP Sales)
02.2023 - Current
- Managing sales pipeline, overseeing sales operations, representing company at sales events, managing and developing sales team, developing and implementing sales strategies, analyzing sales data, recruiting and hiring new sales representatives
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Produced weekly, daily and monthly activity reports and forecasts.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Team Lead
Tech Mahindra (Verizon Wireline)
06.2021 - 04.2022
- Motivating the team to provide superior customer service, managing the service level and queue, conducting briefings and coaching meetings, attending weekly reviews with management, providing constructive feedback, identifying focus groups
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Directed and supervised team of 20 engaged in and skill and performance development.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Team Lead - Inside Sales Representative III
Dell International service PVT LTD
06.2017 - 11.2020
- Coached team members in techniques necessary to complete job tasks.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management..
- Became overall sales leader by surpassing sales goals by 90% across multiple platforms.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion .
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Identified customer needs by asking appropriate, open-ended questions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Inside Sales Rep II
Dell International service PVT LTD
01.2015 - 06.2017
- Recommending solutions considering customer needs, achieving sales goals, providing direction and instruction to new hires, selling computers, printers, and peripherals
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Utilized data and analytics to identify target markets and understand customer needs.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
Sr. Customer Care Associate
Dell International service PVT LTD
06.2011 - 12.2014
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
MBA - Finance
Sikkim Professional University
Gangtok, India 04.2001 -
Skills
Conflict management
Client relationship management
Sales reporting
Relationship building
Account management
Pipeline management
Solution selling
KPI tracking
Accomplishments
- Received the Michael Dell Champion Award.
- Floor walk and Mentorship for the new hires for SMB Customer Care.
- Been back up coach for a team in MPP Customer Care for 1 Year.
- Successfully mentored a new team and was able to deliver the numbers.
Timeline
Sales Manager
Jabra Connect India Private Limited
06.2024 - Current
Sr. Team Leader
Concentrix India Pvt Ltd (HP Sales)
02.2023 - Current
Team Lead
Tech Mahindra (Verizon Wireline)
06.2021 - 04.2022
Team Lead - Inside Sales Representative III
Dell International service PVT LTD
06.2017 - 11.2020
Inside Sales Rep II
Dell International service PVT LTD
01.2015 - 06.2017
Sr. Customer Care Associate
Dell International service PVT LTD
06.2011 - 12.2014
MBA - Finance
Sikkim Professional University
04.2001 -
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