Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Isaac Elmond Salagala

Associate
Hyderabad

Summary

A highly motivated humanities graduate who is detail-oriented and interested in applying excellent communication and interpersonal skills to a suitable role. He is punctual, responsible, and methodical in whatever he does, and he carries out work with passion and enthusiasm.

Overview

1
1
year of professional experience
2037
2037
years of post-secondary education

Work History

Associate - Customer Delight Team

Zomato
Hyderabad
12.2024 - Current
  • Resolved customer queries across chat, voice and email ensuring smooth and satisfactory resolutions.
  • Delivered consistent customer satisfaction through quick issue resolution and empathetic communication.
  • Collaborated with internal teams to identify gaps and improve processes for better user experiences.
  • Contributed to policy and SOP enhancements by sharing insights from frontline interactions.
  • Leveraged data-driven insights to implement strategies that boosted customer engagement and fostered long-term loyalty.

Education

Bachelor of Arts - History, Political Science, Economics

Andhra Loyola College
Vijayawada, India
04.2001 - 11.2020

Senior Secondary / 11th and 12th Standard - Informatics Practices, Business Studies, Accountancy, Economics

St. Andrews High School
Bowenpally, Hyderabad

Secondary / 10th Standard - undefined

St. Andrews High School
Bowenpally, Hyderabad

Skills

  • Excellent communication skills, both verbal and written

  • Time management and strong organizational abilities

  • Research, information collection and data analysis

  • Ability to multitask and prioritize tasks in a fast- paced environment

  • Ability to work independently as well as collaborate effectively within a team

  • Familiarity with MS Office

  • Document management and administrative support

  • Strong attention to detail

  • Passionate about learning and committed to continual improvement through training and self-study

  • Adaptability and resilience

Interests

Reading

Music, singing, listening to background scores

Art History

Baking
Painting

Timeline

Associate - Customer Delight Team

Zomato
12.2024 - Current

Bachelor of Arts - History, Political Science, Economics

Andhra Loyola College
04.2001 - 11.2020

Secondary / 10th Standard - undefined

St. Andrews High School

Senior Secondary / 11th and 12th Standard - Informatics Practices, Business Studies, Accountancy, Economics

St. Andrews High School

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Isaac Elmond SalagalaAssociate