Indrasis Sengupta
Gurugram
Summary
Product Manager with over 22 years cross functional rich experience in BBPS - Agent Institution and Payment Gateway Integration, Project Delivery, Client Relationship Management, Pre Sales, Product Management as well as Project and Team Management. A visionary with verifiable year after year success, proven track record of managing key account relationship, streamlining workflow and creating a teamwork environment to enhance productivity. A proactive leader and planner with expertise in handling, consulting key account/sales management with skills in P&L management and competitor/market analysis. An effective communicator & team leader combined with flexible & detail oriented attitude with ability to interact effectively with people.
Overview
24
24
years of professional experience
2005
2005
years of post-secondary education
3
3
Languages
Work History
Product Manager
India Ideas.Com Ltd
02.2008 - Current
- Company Overview: IndiaIdeas.Com Ltd is India's leading electronic payments company which operates under the brand label of 'BillDesk'
- Managing the entire end to end BBPS - AI Implementation of all clients starting from Integration kick up call till the delivery of live product to the client
- Managing the entire Compliance related activities and ensure that all AI's are compliant with the recent Circulars released by NPCI
- 100 % ownership of KYC Closure for all AIs
- Maintaining data of all Merchants of North region, analysing data and sharing of different types of MIS as required by Business Team
- Managing the key relationship with existing merchants by providing assistance in different types of queries and help in increasing volume
- Coordinating with technology team and vendors to implement the BillDesk solutions, implement additional enhancements to the platform
- Providing inputs into the underlying process flows, workflows, systems for service improvement and also engaging with internal process teams for definition of payment processes for new and existing clients
- Managing service delivery team of North region which looks after the daily operational activities of all the clients, conducting training from time to time about the new process flows, workflows, systems for service improvement
- Ensure that all the processes are in operation successfully and immediately coordinating with Mumbai product team in case of any technical issues regarding payment
- Plan, schedule and conduct performance reviews meeting with clients from time to time and assist in continuous improvements of delivery processes and quality
- IndiaIdeas.Com Ltd is India's leading electronic payments company which operates under the brand label of 'BillDesk'
Service Delivery Manager
Vi Etrans Pvt Ltd.
11.2003 - 01.2008
- Company Overview: Vi Etrans Pvt Ltd (Joint Venture between Venture Infotek Global Pvt Ltd, Bharat Petroleum Corporation Limited and Winex Trans Pvt Ltd) is an E Logistics company which has been successful in creating a practical and user-friendly e-logistic infrastructure for corporate shippers with accurate, reliable and effective tools to manage Transit Quality for Outbound as well as Inbound movements
- Successfully monitor and look after the entire infrastructure of all the Enroute Swipe Stations throughout India so that all are performing properly and card swiping is taking place
- Extensive travelling in all the Swipe Stations throughout India and meet the merchants personally and build a relation with them so that card punching takes place properly
- Interacting with the merchants on a regular basis over phone and attending to their grievances and solve their problems
- Interacting with the Corporate like Balco, Hindalco, Tata Steel, SRMB and meet the transporters from time to time and take feedback about the performance of the Swipe Stations
- Visiting different locations throughout India for inspection of the locations in order to place a new Swipe Station based on the request of the Corporate and Transporters
- Prepare different types of MIS Reports like Critical Swipe Station Report, En Route Swipe Station Report, and Swipe Station Payment Reckoner Report and submit it to the Top Management during month end
- Coordinating the GPS Operation of the units installed in vehicles all corporate and attend the meeting with the Corporate and Transporters and check that the units installed are working properly
- Giving Presentations about GPS and Card Tracking System to new Corporate in order to attract new business
- Support company's marketing efforts as needed - materials development; trade show management; etc
- Vi Etrans Pvt Ltd (Joint Venture between Venture Infotek Global Pvt Ltd, Bharat Petroleum Corporation Limited and Winex Trans Pvt Ltd) is an E Logistics company which has been successful in creating a practical and user-friendly e-logistic infrastructure for corporate shippers with accurate, reliable and effective tools to manage Transit Quality for Outbound as well as Inbound movements
Client Relationship Executive
Hofinsoft Technologies Limited
11.2000 - 10.2003
- Company Overview: Hofinsoft Technologies has been in forefront of developing and delivering enterprise asset management, parts & catalogue management, inventory & materials management, work order scheduling and work force management, fleets management, facilities and various business solutions
- Placed in client's place Indian Petrochemicals Corporation Limited for assisting in the use of the software named PROMIS
- Coordinating with all the department related activities like Finance, Operations, Logistics, and Marketing of IPCL
- Assisting the client in daily operations of the software and troubleshooting the problems faced by them
- Providing different type of offline reports locally to meet requirement
- Conducting PROMIS performance analysis session every month with the client and encouraging them to share their feedback and suggest new ideas so that PROMIS can become more user friendly
- Coordinating with HO in Chennai about the new requirements and changes in the software to be done and get the same implemented
- Conducting training sessions with the client from time to time, educating them about the enhancement which has taken place in PROMIS
- Ensure that PROMIS is working full proof as a system and problems faced are minimum
- Hofinsoft Technologies has been in forefront of developing and delivering enterprise asset management, parts & catalogue management, inventory & materials management, work order scheduling and work force management, fleets management, facilities and various business solutions
Education
Advanced Diploma - Business Management
Amity University
Certificate - Computing Course
IGNOU
GNIIT - undefined
NIIT
BCOM - Accountancy Honors
University of Kolkata
ISC Examination - undefined
Salt Lake CA School
ICSE Examination - undefined
Salt Lake CA School
Skills
- Project Coordination
- Skill Development Training
- Professional Mentorship
- Motivating teams
- Client Engagement
- Client Interaction Roles
Personal Information
- Date of Birth: 12/24/76
- Marital Status: Married
Sector Preference
- IT
- Software Account Management
- Project Delivery
- Product Management
Timeline
Product Manager
India Ideas.Com Ltd
02.2008 - Current
Service Delivery Manager
Vi Etrans Pvt Ltd.
11.2003 - 01.2008
Client Relationship Executive
Hofinsoft Technologies Limited
11.2000 - 10.2003
Certificate - Computing Course
IGNOU
GNIIT - undefined
NIIT
BCOM - Accountancy Honors
University of Kolkata
ISC Examination - undefined
Salt Lake CA School
ICSE Examination - undefined
Salt Lake CA School
Advanced Diploma - Business Management
Amity University
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