Indraja Vaishnavi Athukuri
Customer Service Specialist
Hyderabad
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
3
3
years of professional experience
Work History
Selling Partner Support Quality Auditor
Amazon
11.2020 - 3 2022
- Audit seller contacts for process compliance and improvement
- Host external (with Operation teams and on occasion requirements owners) calibration sessions weekly as well as internal (audit team) calibration
- Reviewed SOPs, workflows and help pages for accuracy, localization, and fluency
- On occasion create ad hoc documents for the auditing team
- Mentored, trained new hires in the team.
Selling Partner Support Associate - US
Amazon
01.2018 - 11.2020
- Evaluated seller provided information to explore issues, develop potential solutions and maintain high-quality service
- Communicated with sellers regarding the account management, account specific data and financial transaction
- Consulted with external teams to resolve discrepancies and create effective solutions.
- Liaise with other departments such as Customer Service, Merchant / Risk Investigations or Payments teams as required to resolve Seller's issues and questions.
- Driving opportunities to maintain efficiency through floor observations
- Mentored new hires in the team.
Education
Bachelor of Technology - Electronics and Communication Engineering
St. Peters Engineering College
Skills
MS Office
Process Improvement
Team Handling
Training and buddy support
Service Support
Email marketing
Zendesk
Stakeholder Management
Accomplishments
- Created SOP for Selling Partner Support program that had a positive impact of 16 bps WW in selling partner experience
- Created Selling Partner Support workflows that had positive impact of 9.8 bps WW in selling partner experience
- Created training material for new hires in Selling Partner Support.
Activities
Painting and sketching, cooking, Travel
Timeline
Selling Partner Support Quality Auditor
Amazon
11.2020 - 3 2022
Selling Partner Support Associate - US
Amazon
01.2018 - 11.2020
Bachelor of Technology - Electronics and Communication Engineering
St. Peters Engineering College
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