Imran Khan
Hyderabad
Summary
Dynamic professional with a proven track record in IT sales and network support at Digital Technology Limited. Skilled in customer relations and sales techniques, I excel at fostering client relationships and driving revenue growth. Adept at implementing monitoring tools, I enhance service delivery while ensuring optimal network performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Management Trainee
Genpact
Hyderabad
06.2018 - Current
- Supported daily operations with an emphasis on learning company systems and tools.
- Assisted team in managing routine tasks to ensure smooth workflow.
- Adapted quickly to new challenges, contributing to process efficiency.
- Collaborated effectively with colleagues to enhance team performance.
Network Support Engineer
Digital Technology Limited
Jeddah, Saudi Arabia
01.2016 - 02.2018
- Diagnosed and resolved network issues to ensure optimal performance and reliability.
- Implemented monitoring tools to proactively identify and address potential network disruptions.
- Collaborated with cross-functional teams to enhance network infrastructure and improve service delivery.
- Developed documentation for network configurations, procedures, and troubleshooting guides for team reference.
IT Sales Executive
Ampere Systems & Technologies
Hyderabad
01.2014 - 09.2015
- Cultivated relationships with clients to drive revenue growth and ensure customer satisfaction.
- Developed strategic sales plans to effectively target and penetrate new markets.
- Conducted market research to identify emerging trends and competitive positioning.
- Led cross-functional teams to enhance product offerings based on client feedback.
Telemarketing Sales Representative
Key IT Solutions
South Yorkshire, United Kingdom
01.2012 - 12.2013
- Developed targeted sales strategies to engage potential clients and increase conversion rates.
- Led training sessions for new hires, enhancing team efficiency and product knowledge.
- Utilized CRM systems to track customer interactions and optimize follow-up processes.
- Fostered strong client relationships through effective communication and personalized solutions.
Education
Master of Science - Computer Network Engineering
Sheffield Hallam University
United Kingdom07-2011
Bachelor of Science - Computer Science Engineering
Shadan College of Engineering & Technology
Hyderabad06-2007
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
Certification
- Agentic AI (Genpact)
- Genarative AI (Genpact)
- Security Operations Analyst Associate (Microsoft)
- Fortinet Network Security Associate (NSE 2)
- Fortinet Network Security Associate (NSE 1)
- Security, Compliance and Identity Fundamentals (Microsoft)
- Azure Fundamentals (Microsoft)
- Azure AI Fundamentals (Microsoft)
- Azure Data Fundamentals (Microsoft)
- Digital Marketing (Google)
- Google Analytics (Google)
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Telugu
Beginner (A1)
Timeline
Management Trainee
Genpact
06.2018 - Current
Network Support Engineer
Digital Technology Limited
01.2016 - 02.2018
IT Sales Executive
Ampere Systems & Technologies
01.2014 - 09.2015
Telemarketing Sales Representative
Key IT Solutions
01.2012 - 12.2013
Master of Science - Computer Network Engineering
Sheffield Hallam University
Bachelor of Science - Computer Science Engineering
Shadan College of Engineering & Technology