Ikechukwu Joseph
Monrovia
Summary
Dynamic entrepreneur with a proven track record at Blessed Uniking Auto Parts, adept in car part sales strategy and customer relationship management. Successfully developed and executed sales plans that significantly increased market share while enhancing profitability. Strong negotiation skills and market research expertise drive business growth and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Entrepreneur
Blessed Uniking Auto Parts
Monrovia
11.2023 - Current
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and implemented sales strategies to increase market share.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Identified and developed new markets for products or services.
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Managed daily operations of sales department, including supervision of staff members.
- Executed strategic sales plans to expand customer base and revenue.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
Apprentice Car Part Sales
E.M.I Automobile Link
Monrovia
01.2015 - 01.2022
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Negotiated and closed deals with minimal oversight.
- Provided feedback from customers and prospects to help refine sales strategies and product offerings.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Planned and followed through with inventory management for each store.
- Conducted market research to identify new sales opportunities and potential customer segments.
- Maintained detailed files, checklists and financial records of sales and transactions.
- Responded promptly to incoming inquiries from potential customers via email or phone calls.
- Performed market research activities such as distributing satisfaction surveys and providing suggestions for future promotions.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.
- Resolved customer issues and offered continual support throughout sales, delivery and processes.
- Learned customer needs and desires to suggest specific product options.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Networked to build client base and promote products to new and existing clients.
- Analyzed invoices and projections to keep accurate, updated track of inventory.
Education
High School Diploma -
Government Day Secondary School
Hassan Jalingo , Taraba State - Nigeria 06-2010
Skills
- Car part sales strategy
- Market research
- Customer relationship management
- Inventory management of car spare parts
- Budget management
- Car spare parts knowledge
- Negotiation skills
- Conflict resolution
- Networking
- Time management
Education and Training
other
Certification
- West African Examination Council (WAEC) - 2023
Languages
English
First Language
References
References available upon request.
Timeline
Entrepreneur
Blessed Uniking Auto Parts
11.2023 - Current
Apprentice Car Part Sales
E.M.I Automobile Link
01.2015 - 01.2022
High School Diploma -
Government Day Secondary School
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