Ibaridor Synnah
Senior Business Analyst
Hyderabad
Summary
Diligent and organized professional with strong communication and task prioritization skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned leader experienced at working with cross functional teams.
Overview
9
9
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Senior Business Analyst, 3 Years
UST Global
05.2021 - Current
- Collaborated closely with executive leadership to define project objectives, develop strategic roadmaps, allocate resources appropriately, and oversee execution efforts from inception to completion
- Led cross-functional teams and a team of junior analysts, coordinated with stakeholders to successfully execute SaaS (ServiceNow) implementation projects within scope, budget, and timeline constraints
- Coordinated with IT teams to design and implement custom applications in ServiceNow
- Conducted interviews with key business users to collect information on business processes and user requirements
- Leveraged strong analytical skills to identify trends, patterns, and insights from ITSM data sets, enabling strategic business decisions
- Implemented IT process improvements that resulted in significant time savings for the client
- Established standard operating procedures for business analysis processes, resulting in significant reduction of fulfillment time of IT requests
- Ensured successful project outcomes by proactively identifying potential risks and implementing mitigation plans
- Created ServiceNow dashboards to monitor and track key performance indicators
Business Development Executive
Codeforce 360
12.2016 - 05.2017
- Identified market trends and key decision makers to generate business opportunities for the organization
- Prepared marketing collaterals as an initial point of contact through which potential clients are identified
Executive Delegate Sales
IDE Consulting Private Limited
04.2015 - 11.2016
- Identified business opportunities by analyzing the African market, researched attendees and generated leads
- Collaborated with marketing team on new leads to convert inbound sales enquiries into leads for the summit
Education
MBA -
Indian Institute of Management Indore
2020
Bachelor's of Commerce (Hons) -
Sri Venkateshwara College, Delhi University
2014
Skills
Certification
Cleared ServiceNow System Administrator Certification (CSA)
Timeline
Cleared ServiceNow System Administrator Certification (CSA)
10-2023
Recipient of Shining Star Award for successfully managing multiple projects
12-2022
Recipient of Superstar Award for Stakeholder Management
12-2022
Senior Business Analyst, 3 Years
UST Global
05.2021 - Current
Business Development Executive
Codeforce 360
12.2016 - 05.2017
Executive Delegate Sales
IDE Consulting Private Limited
04.2015 - 11.2016
MBA -
Indian Institute of Management Indore
Bachelor's of Commerce (Hons) -
Sri Venkateshwara College, Delhi University
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