Hiya Jain
Psychology Graduate
Hyderabad
Summary
I'm a Psychology graduate with hands-on experience in sales, customer service, and leadership training. Through diverse roles, I've honed strong communication and problem-solving skills, with a real passion for understanding client needs and building meaningful connections. I’m looking for a people-facing role where I can use my background in sales, L&D, and people development background to contribute to a dynamic team, continue growing, and make a positive impact.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Administrative and HR Assistant
Beghou Consulting
10.2024 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Managed onboarding and offboarding of employees.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Conducted fun events to facilitate employee satisfaction.
Store Manager
Mysa Homes
02.2024 - 09.2024
- A luxury furniture studio
- Managed daily operations to ensure the smooth functioning of the store and maintained a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted with hiring, training, and mentoring new staff members.
HR and Admin Executive
WEA Trust
05.2023 - 02.2024
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
Leadership Trainer
Jones Leadership Center
03.2022 - 08.2023
- Delivered engaging presentations on leadership principles, inspiring participants to apply learned concepts in their daily work environment.
- Utilized a variety of instructional methods to accommodate diverse learning styles and preferences effectively.
- Continuously updated course materials based on industry trends and best practices for effective leadership development programs.
- Designed immersive experiences that allowed participants to practice essential decision-making skills within simulated environments.
Psychology Research Intern
UW Madison Learning and Behaviour Lab
08.2020 - 03.2022
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Maintained detailed records of experimental procedures, providing transparency and replicability of results upon request by supervisors or collaborators.
- Performed data entry tasks meticulously, maintaining high levels of accuracy throughout the entire dataset.
- Conducted literature reviews to identify relevant research articles and support project objectives.
Customer Service Executive
MDN Edify Education Pvt Ltd
05.2018 - 07.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Employed comprehensive benchmarks to establish and monitor customer service standards
Education
Bachelor of Arts - Psychology
University of Wisconsin Madison
Wisconsin Madison 01.2020 - 05.2023
High School Diploma -
DRS International School
Hyderabad, India 04.2017 - 04.2019
Skills
Training and development
Customer Service
Critical thinking
Attention to Detail
Decision making
Certification
CEFR - C2 by Cambridge English Qualifications
Research
Published a research paper in an international journal under the guidance of Dr. Deepak Bharati.
- Genetic Polymorphisms of HIV-1 resistance-conferring polymorphisms in the population of Madhya Pradesh.
- Published in 'The Pharma Innovation Journal'
Accomplishments
- Admitted in the Undergraduate Research Scholars Program
- Undergraduate Student Representative - on the International Student Advisory Board' at UW-Madison.
- Reach Ambassador at UW-Madison
Sports
- National level Swimmer
Timeline
Administrative and HR Assistant
Beghou Consulting
10.2024 - Current
Store Manager
Mysa Homes
02.2024 - 09.2024
HR and Admin Executive
WEA Trust
05.2023 - 02.2024
Leadership Trainer
Jones Leadership Center
03.2022 - 08.2023
Psychology Research Intern
UW Madison Learning and Behaviour Lab
08.2020 - 03.2022
Bachelor of Arts - Psychology
University of Wisconsin Madison
01.2020 - 05.2023
Lima Book of World Records - Largest on stage dance choreography
12-2019
Customer Service Executive
MDN Edify Education Pvt Ltd
05.2018 - 07.2020
High School Diploma -
DRS International School
04.2017 - 04.2019
Similar Profiles
POOJA PAULPOOJA PAUL
Associate Consultant - Business Research & Social Listening at Beghou ConsultingAssociate Consultant - Business Research & Social Listening at Beghou Consulting
Aditya PradhanAditya Pradhan
Associate Consultant at Beghou ConsultingAssociate Consultant at Beghou Consulting
Pooja PaulPooja Paul
Associate Consultant at Beghou ConsultingAssociate Consultant at Beghou Consulting
Abhiram BarikAbhiram Barik
Architect at ZscalerArchitect at Zscaler
Sridhar BikkinaSridhar Bikkina
Senior Analyst -Dynatrace Administrator at StateStreet (HCL-Lead Engineer)Senior Analyst -Dynatrace Administrator at StateStreet (HCL-Lead Engineer)