Music
Hermeet Kaur
Business Analyst
Hyderabad
Summary
A highly motivated and detail-oriented Business Analyst with 3 years of experience in the BFSI domain, specializing in implementing technology-driven solutions to enhance business processes. Adept at working with both Waterfall and Agile Scrum methodologies. Proven track record of success in delivering critical projects, including BOT automation in and a CRM application, driving operational efficiencies. Committed to delivering high-quality solution that meet and exceed customer expectations.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Business Analyst
Tata Consultancy Services
06.2021 - Current
- Requirement Gathering, Analyzing and collaborating with cross functional teams in the development, migration, documentation and implementation of process innovations.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Highly proficient in preparing Process flow diagrams, Business requirement documents (BRD), Functional requirement Documents (FRD) and creating Requirements traceability matrix.
- Led the projects from the idea stage, research and design discussions, and clarifications to the engineering team on issues during development, UAT, and final release.
- Conducted GAP Analysis, SWOT Analysis to decide the scope of the project.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Participated in Daily Scrum Meetings and organized Sprint Review and Sprint Retrospective meetings
- Writing user stories to identify different needs of the clients and prioritize them accordingly.
- Expertise in writing the Test scripts and preparing the Test plans.
- Expertise in performing Functional and User Acceptance Testing.
- Part of the agile and sprint meetings to adopt new technologies
- Worked with the UX team to build the best user experience of the platform
- Strong analytical skills for reviewing policy details, identifying discrepancies, and ensuring policy adherence in BFSI domain
Education
Bachelor of Commerce - Accounting And Finance
Arka Jain University
Jamshedpur, India 05.2024 - 06.2024
Skills
Core Competencies
- Agile-Scrum
- Requirements Analysis
- Enterprise Analysis
- GAP Analysis
- Wireframes/Prototypes
- User Experience (UX)
- User Stories
- Reporting
Technical Skill
Database: MS SQL
Packages: Office 365
Project Methodologies: SCRUM, Agile,waterfall
Visualization tool: Power Bi
Wireframes: Axure RP, Balsamiq
Domains: BFSI
Project Management: JIRA
Cloud Servies: SAAS (AWS)
Soft Skill
- Leadership
- Problem Solving
- Time Manager
- Collaborator
Accomplishments
- Reduced pension processing time by 40% through the successful integration of BOT automation.
- Enhanced accuracy in pension claims management, improving client satisfaction by 25%.
- Awarded the" Xcelerate Warrior Certificate"
- Awarded the "Special Initiative Award"
Certification
IT Business Analyst Training from IIBA (COEPD)
Interests
Web Series
Reading books
Social services
Timeline
Bachelor of Commerce - Accounting And Finance
Arka Jain University
05.2024 - 06.2024
Business Analyst
Tata Consultancy Services
06.2021 - Current
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