Hemanth Kesana

Hemanth as SAP SD Consultant was capable to understand the requirements and provide solutions and suggestions and was leading a team of 7 members in absence of lead. Knowledgeable SAP Consultant with experience taking ownership of SAP solutions and related software and services. Talented at managing legacy installations as well as spearheading new deployments. Keen to drive positive movements in revenue and business performance through direct oversight of all branded and related products. Growth-oriented Consultant with 6 years of experience seamlessly integrating SAP systems into business practices. Collaborative educator building relationships with varying business units and driving growth through IT-based solutions. Thoughtful troubleshooter, providing comprehensive solutions to systemic issues.

1.Preparing the FS Documents and walking through on proposed solutions.

2.Meeting the target deadlines based on the sprint activities planned.

3.Analyzing the gaps and proposing for new change requests.

5.Production Support issues and solving end user problems on Daily basis based on SLA’s., 

6.Working on SR, CR, INC in respective areas, closely monitoring critical issues.

7. Involved in coordinating with technical team for the new development and testing of the functionality., Attend Service Delivery calls and maintain issue logs.

8.Analyzed new business requirements and providing feasible changes in the configuration and prepared FAT documentation for the processes involved.

9.Worked on order to cash process involving Promotions/Discount i.e. Order, Delivery, PGI, and Billing and return process., Handled issues related to promotions, Sales Order- HHT sync issues, delivery- related to locus optimization issues.

10.Prepared training manuals, conducted user training. Also prepared knowledge based documents., Have working knowledge on Pricing, Tax, Output related issue.

11.Worked on area’s of order syncing from non SAP ie., Third party apps., Accounting document posting error related issue., Analyzing the Failed idocs and trying to reprocess them and finding the reason for failure.

12.Route determination, Shipping point determination, Storage location determination concepts.

13.Worked on problem tickets of different category ie., a new requirement to add a new field on output print/customer mass upload, performance and bug fix related issues.

14.Handling client queries and resolving them up to their satisfaction., Co-ordinate with other work stream leads to maintain the system synchronization., Worked on Remedy and Service now ticketing tools.

15. Integration with Data Residency team for encryption and Decryption data for authorized users.

16.Analyzing workflow failures and reprocessing them and re routing to required agents as needed.