Hemaa Ragi
Hyderabad
Summary
A highly motivated IT professional with experience in system administration, application deployments, and user support, seeking to transition into a Salesforce Administrator/Tester role. Eager to apply my technical skills, problem-solving abilities, and passion for CRM technologies to optimize business processes and enhance user experience within the Salesforce platform. Looking to contribute to a dynamic team and grow in the Salesforce ecosystem.
Overview
3
3
years of professional experience
Work History
Infra Managed Service Analyst [SCCM]
Accenture
03.2022 - Current
OHIOHEALTH CLIENT :-
- Administered application deployments and software upgrades, ensuring seamless configuration and access management across systems.
- Managed security updates, ensuring data integrity compliance and user access control within the system.
- Addressing user issues, ensuring systems are functional and accessible for optimal productivity.
- Configured and maintained user access, ensuring correct permissions and settings for a seamless workflow.
- Worked cross-functionally with teams to ensure smooth IT operations and document configurations and procedures for troubleshooting.
- Developed and maintained reports & dashboards to monitor data trends, user performance, and system activity.
Education
B.Tech - Civil Engineering
Vardhaman College of Engineering
Hyderabad04-2021
Skills
- User Management (Profiles, Roles, Permission Sets)
- Security and Access Control (OWD, Sharing Rules, Field-Level Security)
- Workflow Automation (Process Builder, Flows, Workflow Rules)
- Data Management (Data Import, Export, Validation Rules, Duplicate Management)
- Reports & Dashboards Creation and Customization
- Record Types, Page Layouts, and Field Customization
- Custom Objects & Fields Setup
- Lightning App Builder & Custom Page Layouts
- System Monitoring & Troubleshooting
1) Salesforce Admin:
- Salesforce Mobile App Configuration
- Change Management (Change Sets, Sandboxes)
- Data Security & Compliance (Backup, Restore, Security Updates)
- Salesforce Lightning Experience Configuration
- Integration Basics (Salesforce Connect, API, External Data Sources)
2) SQL & SOQL programming
3) SCCM
4) Application support
5) Manual Testing
Accomplishments
Trialblazer email:
hemaamutakoduru@gmail.com
Badge: Salesforce Admin
Timeline
Infra Managed Service Analyst [SCCM]
Accenture
03.2022 - Current
B.Tech - Civil Engineering
Vardhaman College of Engineering
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