Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Disclaimer
Timeline
Generic

Heena Shaikh

AR ANALYST
Hyderabad

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

9
9
years of professional experience
59
59
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

AR Analyst

Data Marshall
12.2024 - Current
  • Investigate and resolve claim denials, underpayments, and delays, identifying root causes and proposing solutions.
  • Analyze data related to claims, denials, and other RCM metrics to identify trends and areas for improvement.
  • Contribute to process improvement initiatives to enhance efficiency and effectiveness within the RCM operations.
  • Developed customized reports, summarizing and presenting data in visually appealing format.

AR Analyst

AGS Health Private Limited
10.2023 - 12.2024
  • Making calls to insurance companies to inquire about claim status, resolve issues, and ensure timely payments.
  • Analyzing and understanding denial codes, taking appropriate action to resolve issues, and escalating complex cases.
  • Maintaining detailed records of all actions taken and follow-up efforts related to outstanding claims.
  • Working with other departments, such as billing and coding, to ensure accurate and timely payments.
  • Meeting monthly collection targets and contributing to the reduction of accounts receivable days.
  • Identifying trends in denials and delays to recommend process improvements or escalations.

Customer Relations Executive

Thomas Cook India Private Limited
08.2018 - 05.2020
  • Handling customer inquiries, resolving issues, and providing support via phone, email, or in person.
  • Identifying customer needs and recommending appropriate solutions, which may involve selling holiday packages or other travel services.
  • Maintaining positive relationships with customers to foster loyalty and satisfaction.
  • Addressing customer complaints and resolving issues efficiently and effectively.
  • Following organizational standards and procedures for customer service and sales.
  • Maintaining records of customer interactions and transactions.

Junior Executive Officer

Centrum Foreign Jaipur International Airport
09.2016 - 08.2018
  • Airport signatory authority to Centrum Foreign Exchange Company.
  • Dealing with foreign as well as Indian currency in Foreign exchange department

Education

Bachelor of Commerce - Commerce

University of Rajasthan
04.2001 - 04.2019

Airhostess - Airhostess

Frankfinn Institute of Air Hostess
04.2001 - 04.2016

Intermediate - Intermediate

Modern Defence Senior Secondary School
04.2001 - 04.2015

High School - SSC

Modern Defence Senior Secondary School
04.2001 - 04.2013

Skills

  • Effective communication
  • Collaborative teamwork
  • Analytical problem solving
  • Decision making
  • Revenue Cycle Management
  • EPIC,SAMMS,EDI,REV-OPTIMA
  • HIPPA Knowledge
  • MS Office

Personal Information

  • Name :- Heena Shaikh
  • Father's Name : Azim Uddin Shaikh
  • DOB : 17th June 1997
  • Gender : Female
  • Marital Status. : Single

Certification

Rewarded along with a certificate of 'Rock Star' from AGS HEALTH for being consistently top performer for 3 months.

Disclaimer

All the information mentioned in the resume is correct to the best of my knowledge and belief.

Timeline

AR Analyst

Data Marshall
12.2024 - Current

AR Analyst

AGS Health Private Limited
10.2023 - 12.2024

Customer Relations Executive

Thomas Cook India Private Limited
08.2018 - 05.2020

Junior Executive Officer

Centrum Foreign Jaipur International Airport
09.2016 - 08.2018

Bachelor of Commerce - Commerce

University of Rajasthan
04.2001 - 04.2019

Airhostess - Airhostess

Frankfinn Institute of Air Hostess
04.2001 - 04.2016

Intermediate - Intermediate

Modern Defence Senior Secondary School
04.2001 - 04.2015

High School - SSC

Modern Defence Senior Secondary School
04.2001 - 04.2013

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Heena ShaikhAR ANALYST