Blogging and journaling
Harshavalli Woolichi
Customer Service Representative
Hyderabad
Summary
Dynamic Customer Service Representative with a proven track record at FirstSource Solutions, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective call management. Skilled in CRM and adept at navigating high-pressure situations, consistently delivering satisfactory outcomes for both clients and the organization.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Service Representative
Firstsource Solutions Limited
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
G.Narayanamma Institute of Technology And Science
Hyderabad, India05-2024
High School Diploma -
Narayana Junior College
Hyderabad 04-2020
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Customer relations
Data collection
Team collaboration
Computer proficiency
Account updating
Complaint handling
Customer relationship management (CRM)
Interests
Learning languages
Graphic designing
Reading
Meditation
Timeline
Customer Service Representative
Firstsource Solutions Limited
07.2024 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
G.Narayanamma Institute of Technology And Science
High School Diploma -
Narayana Junior College
Similar Profiles
Adarsh GuptaAdarsh Gupta
Team Leader at Firstsource Solutions LimitedTeam Leader at Firstsource Solutions Limited
AMRIT RAJ BHARATIAMRIT RAJ BHARATI
Assistant Manager - Business Analyst Transformation at Firstsource Solutions LimitedAssistant Manager - Business Analyst Transformation at Firstsource Solutions Limited
HUMAIRA SHAIKHHUMAIRA SHAIKH
Interaction Analytics Executive at Firstsource solutions LimitedInteraction Analytics Executive at Firstsource solutions Limited
Prathyusha DamarlaPrathyusha Damarla
Associate at Cognizant Technologies SolutionsAssociate at Cognizant Technologies Solutions
Nikhil BeluguppaNikhil Beluguppa
Associate Software Engineer at Attivo Technology Solutions PVT LTDAssociate Software Engineer at Attivo Technology Solutions PVT LTD