Harsh Singh

• Generated new business with marketing initiatives and strategic plans.
• Heading Partnership And Collaborations, externally, B2b.
• Onboarding Hospitals for student placement program.
• Reach out to Colleges And Universities for onboarding faculty for content creation.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Represented company and promoted products at conferences and industry events.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Managed accounts to retain existing relationships and grow share of business.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

• On-boarded new employees with training and new hire documentation
• Signed Up Resellers And Cooperates within first 2 months of joining
• Signed MOU with 6 Universities
• Managed team size of 25 plus
• Set up process by engaging resources for productivity and efficiency
• Set up dialer tool along with CRM for calling and lead management purposes
• Accomplished multiple tasks within established time frames
• Maintained professional, organized, and safe environment for employees and patrons
• Cross-trained existing employees to maximize team agility and performance
• Maximized performance by monitoring daily activities and mentoring team members
• Managed and motivated employees to be productive and engaged in work
• Successfully managed budgets and allocated resources to maximize productivity and profitability

• Maintained team size of 25 to 55.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Promoted continuing education opportunities for sales team to bolster skills and add value to department.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Reviewed customer service agreements for terms and conditions pricing and accuracy.
• Met with clients, delivering presentations and educating on product and service features and offerings.
• Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Interpreted sales and pricing policies to departmental personnel and customers.
• Targeted and prospected for new business through telemarketing, individual creativity and innovation.
• Evaluated performance against goals and implemented appropriate development plans.
• Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

• Improved sales processes to streamline customer acquisition and on boarding strategies.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Involved in process of cold calling and lead generation
• Product training to new hire
• Initiated new sales and marketing plans for product roll-outs, including developing sales.
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Catering to US geography
• Managed all sales plan activities, including P&L, staffing and marketing collateral
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Responsible for sales and marketing, globally
• Redesigning of RHYM website
• Working with stake holders in Germany and UK for staffing
• Heading lead generation across all geographies
• Product training to new hire
• Managing B2B business
• Engaging with existing channel partners
• Branding of RHYM products and services
• Reaching out to enterprises in industries of E-learning, Healthcare, Information and Technology services along with Banking
• Managing social media channels of organization
• Creating data base of system investigators as potential channel partners
• Co working with Germany counter part for outsourcing business
• Responsible to sign up new partners
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.
• Built prospect lists of potential new customers through research and identification of business opportunities.
• Consult with specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
• Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
• Set up appointments with potential and current customers to promote new products and services.
• Update sales strategies and marketing channels to increase overall profitability
• Managed all sales plan activities, including P&L, staffing and marketing collateral
• Used consultative sales approach to understand and meet customer needs.
• Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

• Catered to IMEA and UK market
• Audience segment targeted B2C, Enterprise (B2B) and Channel business.
• Managed team size ranging from 9 to 15.
• Worked on tools to generate leads.
• Worked extensively on LinkedIn Sales Navigator , ZOHO CRM and Sales force.
• Acquired new partners for channel business along with managing existing partners.
• Mentored and trained new joiners on process and product.
• Worked in co-ordination with support team for after point of sale (APOS).
• Forecasted sales and set successful policies to achieve 100% of objective.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
• Managed and motivated sales team to increase revenue.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Monitored sales team performance, analyzed d sales data and reported information to area managers.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Created and launched new online marketing strategies, resulting in sales increase.
• Initiated new sales and marketing plans for product roll-outs, including developing sales and distribution.
• Worked with Corporate such as TCS, Deutsche Bank, Wipro to name a few.
• Managed various verticals such as marketing and training along with sales.
• Held one-on-one meetings to identify selling hurdles and offered insight.
• Bagged double promotion from Assistant Manager to Senior Manager sales.
• Awarded Rock Star of the Quarter consecutively thrice
• Achieved the target of USD 204,000 in Q4’2018. Highest ever in any quarter.
• YOY growth during my tenure was at 87%
• Was the first to launch a live online training program globally for two EC-Council certifications.
• Awarded for managing and executing products of others, voluntarily.
• Developed and executed sales presentations as well as both internal and external.

• Market catered UK.
• Working on ads and campaigns of advertisers.
• SEO optimization.
• Working towards effectively utilizing the daily budget of a campaign to maximize the probability of returns.
• Providing e mail pitches to optimize the campaign to eliminate the risk of irrelevant clicks and cost.
• Designing campaigns with quality keywords and applying bids to improve the ad ranking and average position.
• Targeting audience on different platforms of search and display network.
• Optimizing campaigns to improve the conversation and provide suggestions for a steady click through rate.
• Making essential changes to the ad/campaign to improve conversions and conversion rate.
• Creating tracking tools to understand the output incurred due to a click and cost.
• Creating concept campaigns to re target the visitors of a website
• Completed keyword research to target clients based on keyword targeting.
• Conducted in-depth research and analyses to create company online marketing strategies.
• Utilized search engine optimization and emphasized importance of link building.
• Reviewed and optimized client sites to improve keyword targeting URL strategies, website architecture and content.
• Have been a top performer since joined. Consistently for 19 months.
• Have been the recipient of the top performer awards in a row for 13 months.
• Have been the record holder for high productivity.
• Have always been in top 3, globally.
• Joined as an agent and moved up as a pod lead.
• Have not only met but also beaten the monthly target, month after month by 35% to 45%

• Responsible for driving 30-50 inbound/outbound calls and emails with the goal of selling to new prospects and/or upgrading existing customers' products and services.
• Maintained and built relationship while delivering a positive customer experience via the Dell sales model.
• Utilized a strategic approach to identify, evaluate, and recommend business solutions considering customer needs and Dell interests.
• Was into selling of Dell products such as desktops, laptops, servers, services and accessories to Small Business customers.
• Responsible for handling all inbound calls for the required information to resolve customer issues and problems and sell.
• Provide point of sale and after point of sale service to customers.
• Was certified as Dell brand.
• Bagged Rockstar awards for monthly attainment over 100%.
• Have been awarded the seller of the quarter in August 2012 ( June, July and August)
• Have excessively met the quota month after month.
• Won the Lenovo contest for best seller (2013 & 2014)

• Market catered US and Canada.
• Served business for credit cards such as JC Penny, Lowes Consume, Walmart and Chevron.
• Cross selling and upselling a key metrics to performance.
• Responsible for handling all inbound calls for the required information to resolve customer issues and problems and sell.
• Responsible for handling all inbound calls for the required information to resolve customer issues and problems and sell.
• Responsible for data validation
• Address different scenarios and queries for the customer that are process related.
• Audit the cases and reports on a daily basis which the team worked on.
• Gave process training and mentored new hires.
• Assist in fixing errors that appear in the log.
• Responsible to make data reports and stats on daily basis on which the team worked on.
• Responsible to make monthly mock scorecard for the team.
• Responsible to handle calls for the agents, unable to deal with customer issues.
• Responsible to make reports and maintain stats for the team to maintain a track of their numbers on daily basis.
• Provide point of sale and after point of sale service to customers.

• Have been a top performer consistently, months after months.
• Received Ubharta Sitara Award in the very first month of production.
• Received many “Star of The Month” Awards.
• Was nominated for the “Top Collector” Award for the year 2008, 2010 & 2011.
• Was selected as the winner under the category of “Wall of the Fame”, for being the highest collector in January 2011.
• Bagged the promotion from a Process Associate to Process Developer in the very first six months of production.