CPC certified healthcare professional with over 8 years of experience in US healthcare. Skilled at building positive relationships with clients and team members through a warm and supportive approach. Proficient in navigating complex healthcare systems and regulations to ensure high-quality care and patient satisfaction. Successful history of managing caseloads and collaborating with interdisciplinary teams to achieve optimal patient outcomes. Strong communication skills and a dedication to providing compassionate care make me a valuable asset in any healthcare setting.
Overview
10
10
years of professional experience
6036
6036
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
TEAM LEAD
AMPS HEALTHCARE PVT LTD
Hyderabad
09.2023 - Current
Leading and mentoring the team as a Team leader, allocating work on daily basis, Conducting Staff Meetings to delegate tasks, assign workloads and communicating changing priorities.
Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing under achievers appropriately.
Conducting monthly assessments for the team, giving suggestions, and providing proper feedback to the team.
Identify areas for improvement and implement strategies to enhance patient care and operational efficiency.
Conduct performance evaluations and provide constructive feedback.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Trained new team members by relaying information on company procedures and safety requirements.
SR. ASSOCIATE
AMPS HEALTHCARE PVT LTD
Hyderabad
11.2020 - 09.2023
Worked on Appeals process.
Review and analyze US healthcare claims; apply industry standards and coding practices
Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
Claims Adjudication on Provider Claims, Repricing the claims using applications Zoho, Dragon, Cobblestone.
Worked on Denial coding ensuring compliance with coding guidelines.
Provide support to the Billing team by assigning CPT codes to the received bills and resolving coding-related discrepancies.
Worked on Legal contracts by providing benefits to clients.
Worked on Health edge VPN to pull on files and work on them based on Client requirements.
Analyze claim line items and validate billed charges against contracted fee schedules, Medicare rates, or reference-based pricing models.
Participated in weekly onshore-offshore coordination calls to discuss project updates, resolve claim issues, and align on repricing or audit priorities.
Analyzes, evaluates and resolves provider appeals, disputes, grievances, and/or complaints from health plan members, providers and related outside agencies in accordance with the standards and requirements established by the Centers for Medicare and Medicaid and/or Health Plans. Prepares and organizes case research, notes, and documents. Requests, obtain and review medical records, notes, and/or detailed bills as appropriate. Applies contract language, Permitted Payments level, Adverse benefits, and review of covered services.
SR. CONFIGURATION ANALYST
COTIVITI HEALTHCARE PVT LTD
Hyderabad
12.2015 - 07.2019
Client Management and Adjudication Provide support and training to users on system functionalities and policy configurations.
Configure healthcare policy rules for US payers by processing Rule Maintenance Requests (RMRs), table loads, and client “switches” before monthly configuration cut-off dates
Maintain CDM (Clinical Data Model) knowledge, manage name-set tables, CCI deviations, and complex unit/coding configurations as part of monthly updates
Configure and manage policies within the Cotiviti platform based on business requirements.
Handling the projects to reduce revenue towards payors by using Applications like RMI, Lotus Notes, Jira, JBPM, etc.
Develop test scenarios to thoroughly assess medical policies Using Brat Application.
Assist with research requests and Work on pre and post-test results of client files.
Analyzed and implemented Correct Coding Initiative (CCI) edits, ensuring compliance with CMS bundling and unbundling rules during claims adjudication.
Analyze and troubleshoot results, determine root causes, and suggest solutions.