Harika Aakaram

• Developed reports on employee performance metrics to inform management decisions.
• Developed reports on employee performance metrics to support management decisions.
• Managed real-time workforce operations, providing technical support for client tools and tracking user attendance.
• Managed user attributes to ensure alignment with client requirements.
• Managing the users' attributes based on the clients' requirements, which is the most prominent part of my role.

• Reviewed and moderated user-generated content to ensure compliance with client policies and platform standards, enhancing user experience and trust.
• Evaluated text, images, videos, and other digital content for policy violations, determining appropriate actions to maintain platform integrity.
• Maintained high accuracy while meeting daily productivity, quality, and turnaround time targets.
• Handled sensitive and confidential content with professionalism and discretion.
• Collaborated with cross-functional teams to streamline processes and enforce policy adherence, improving overall operational effectiveness.

IT Customer Support Associate with experience providing technical and customer support for Google Fi services. Troubleshot mobile device and network issues, managed accounts, provided billing support, resolved incidents, and delivered exceptional customer experiences. Utilized CRM tools, met service-level agreements (SLAs), and collaborated with cross-functional teams to resolve technical issues.

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Experienced AR Caller with expertise in healthcare revenue cycle management, insurance claim follow-up, denial management, and accounts receivable collections. Communicated with insurance payers to resolve claim issues, reduce AR aging, and ensure compliance with HIPAA regulations. Met productivity and quality targets, maximizing reimbursements and enhancing cash flow.

Led initiatives to optimize accounts receivable processes, improving overall efficiency and reducing outstanding balances.

Mentored junior AR staff, providing training on best practices for effective collections and customer communication.

Analyzed aging reports to identify trends and implement strategies for timely collections and reduced delinquencies.