Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic

Hari Kumar Modala

Lead Administrator- Asset and Configuration Management
Hyderabad

Summary

Experienced IT Consultant specializing in Asset and Configuration Management with a strong grasp of ITIL practices and CMDB governance. Proven ability to streamline asset lifecycle processes, enhance data accuracy, and support service delivery through effective configuration controls.

Overview

19
19
years of professional experience
1
1
Certification
3
3
Languages

Work History

Lead Administrator- Asset and Configuration Management

Wipro
04.2022 - Current
  • Managed lifecycle of IT assets across multiple business units ensuring compliance and accuracy.
  • Maintained and audited CMDB to support incident, problem, and change management processes.
  • Collaborated with cross-functional teams to implement configuration management policies.
  • Developed dashboards and reports to track asset utilization and configuration changes.
  • Supported internal audits and ensured alignment with ITIL best practices.
  • Asset Management: -
  • Interacting with the Bonding Department for Shifting of STPI Bonded IT Asset to Various Locations.
  • Coordinating with the Vendors for Maintenance and service for IT assets
  • Maintaining a Track of all IT Assets like Desktops, Laptops, Servers and network devices with PO , warranty information, Refresh activities.
  • Coordinate with all the team on the billing invoices on monthly basis.
  • Interacting with the Account management team on AMC of all Devices.
  • Participating in the process development Team meetings to develop the robust process.
  • Coordinating with the Development Team to Implement the New Tools for the Configuration / asset management Process.
  • Coordinating with the team members on scraping IT materials to the Approved Venders.
  • Approving the Exit Formalities for the Employees which are related to Asset Management
  • Implementing the SIP(Service improvement Plan) for Configuration management.
  • Raising a purchase Orders for IT Hardware which is required for the project and to the Management team.
  • Taking care of the Space management.
  • Coordinate with the Wintel team to Taking the backup of CMDB .
  • Tracking of Accenture owned & rental Laptop report and sending data to finance team for recovery.
  • Follow up with vendors for all Asset issues.
  • Configuration Management: -
  • Ensure all changes are properly documented and traceable.
  • Develop and maintain the Configuration Management Plan (CMP).
  • Data certification is performed on a monthly basis to check the accuracy of the CMDB.
  • Data Compliance report will be shared on monthly basis with the management on how the CMDB Accuracy with respective to the Mandatory and recommended attributes.
  • Perform the Discovery schedules are working as per the schedules or not , if not coordinated with the ITOM team and get it fixed.
  • Prevent configuration drift by enforcing baseline standards.
  • Participating in Process Audits like ISO27000, ISO27001, ISO14001, and ISO18001 audits.
  • Conducting the regular configuration audits to verify alignment with baselines and policies.
  • Defining the scope, objectives, and methodology for managing configuration items (CIs).
  • Follow up with the team on the unauthorized CI’s which are discovered.
  • Updating the Application mapping with the server.
  • Ensuring the tools are used effectively for automation, tracking, and reporting.
  • Tracking the status of configuration items throughout their lifecycle.
  • Assist in developing policies and reports for use by client IT organization.
  • Training the team members on CM principles and tools.
  • Review, prioritize and assess proposed changes to the process, initiate improvements in the tool.
  • Doing the reconciliation process for the Attribute changes and new CI’s added in the Authorized database.
  • Weekly meeting with the clients on the day-to-day activities.
  • Clearing all the Health checks assigned to the Configuration management team.
  • Maintaining all the weekly, monthly and quarterly reports with respect to the configuration management.

Professor – Asset and Configuration Management

Computer Science Corporation India Pvt Ltd
08.2013 - 04.2022
  • Managed lifecycle of IT assets across multiple business units ensuring compliance and accuracy.
  • Maintained and audited CMDB to support incident, problem, and change management processes.
  • Collaborated with cross-functional teams to implement configuration management policies.
  • Developed dashboards and reports to track asset utilization and configuration changes.
  • Supported internal audits and ensured alignment with ITIL best practices.

Associate Operations Manager

Cognizant Technology Services Pvt Ltd
05.2012 - 07.2013
  • Managed lifecycle of IT assets across multiple business units ensuring compliance and accuracy.
  • Maintained and audited CMDB to support incident, problem, and change management processes.
  • Collaborated with cross-functional teams to implement configuration management policies.
  • Developed dashboards and reports to track asset utilization and configuration changes.
  • Supported internal audits and ensured alignment with ITIL best practices.
  • Reduced operational costs through effective resource management and strategic planning.
  • Implemented quality control measures to ensure products met strict industry standards, resulting in fewer returns or complaints from customers.
  • Improved inventory management systems, reducing waste and optimizing stock levels for increased efficiency.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Played a key role in business expansion initiatives, contributing to the opening of new locations with seamless integration into existing operations framework.

Senior Asset/Configuration Management Analyst

Accenture Services Pvt Ltd
11.2006 - 05.2012
  • Managed lifecycle of IT assets across multiple business units ensuring compliance and accuracy.
  • Maintained and audited CMDB to support incident, problem, and change management processes.
  • Collaborated with cross-functional teams to implement configuration management policies.
  • Developed dashboards and reports to track asset utilization and configuration changes.
  • Supported internal audits and ensured alignment with ITIL best practices.

Education

Bachelor of Science - Computer Science

Nagarjuna University
Guntur
03.2002

Skills

  • IT Asset Lifecycle Management

  • Configuration Management (CMDB)

  • ITIL Framework Compliance

  • ServiceNow / BMC Remedy

Certification

ITIL Foundation v3.0

Accomplishments

  • Yellow Topper Award for Excellence.
  • Best Team Award for two consecutive years.

Interests

Cricket and New Technologies in the market and Bussiness

Timeline

Lead Administrator- Asset and Configuration Management

Wipro
04.2022 - Current

Professor – Asset and Configuration Management

Computer Science Corporation India Pvt Ltd
08.2013 - 04.2022

Associate Operations Manager

Cognizant Technology Services Pvt Ltd
05.2012 - 07.2013

Senior Asset/Configuration Management Analyst

Accenture Services Pvt Ltd
11.2006 - 05.2012

Bachelor of Science - Computer Science

Nagarjuna University

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Hari Kumar ModalaLead Administrator- Asset and Configuration Management