Hareesha Yalamanchali
System Engineer
Hyderabad
Summary
Seeking for Senior Managed file transfer admin (MFT Globalscape Enhanced File Transfer (EFT) in IT. To be a part of an organization which provides the best opportunities for the upgrade of knowledge and growth of career and where, can prove myself
Skilled Professional with Experience of over 9+ Years in IT
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Systems Engineer-Managed File Transfer Admin (MFT)
Tata Consultancy Services
Hyderabad
02.2024 - Current
- Having knowledge on Global Scape Enhanced file Transfer (EFT) technology
- Worked on Creating Event rules/modifications for Secure File transfer
- Encryption/Decryption set-ups & troubleshooting failures
- FTP server access issues through different protocols (FTP, SFTP, HTTP, SSH)
- Worked on checking the logs for failed files transfer and providing the resolution to them
- Updating/deleting/creating/changing permission on folders and files of existing accounts in global scape EFT
- Having Knowledge on Connection profiles
- Worked on Advanced Work flow Engine in Global scape EFT
- Having knowledge on encryption and decryption process and Importing and exporting PGP Keys
- Worked on creating EST test and production accounts
- Worked on Critical file transfer Daily monitoring and maintain the Server health for every 4 hours and did Server restarts
- Provide L2 and L3 support for project
- Ability to work independently and exhibit excellent interpersonal and team skills
- Provide user training and communicate technical and non-technical information to technical support groups, customer support centers, end-users, senior management and vendors
- Taking Ownership and responding to open support tickets
- Closing open support tickets by adhering to production support service level agreement
- Worked on preparing Monthly review reports
- Update status to user and seniors periodically if ticket is owned by us
System Engineer
Teamwear Solutions
Hyderabad
11.2022 - 02.2024
- Company Overview: Client: TCS
- Updating/deleting/creating/changing permission on folders and files of existing accounts in Globalscape EFT
- User management, Login/Log-out, file missing issues
- Auto-Push/pull set up
- FTP server access issues through different protocols (FTP, SFTP, HTTP, SSH)
- Encryption/Decryption set-ups & troubleshooting failures
- Analyzing logs and troubleshooting
- Respond customer mails and work on INC/CR Tickets in stipulated SLAs
- Providing user entry/file transfer logs and transfer status of the files of the users
- Adding scripts as per the issue requirement
- Timely transfer/handover/escalation of issues
- Represent team in Operational daily meetings
- Client: TCS
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
Technical Support Associate
Diebold Nixdorf Systems Pvt. Ltd
Hyderabad
04.2017 - 06.2022
- Handling escalation tickets from clients and identifying the best root cause by tracking the incident and pro-actively interacting and closing the tickets, Auditing tickets internally using some quality parameters
- Verification of Tickets, handling onsite Tech/Customer Calls for Software Deployment, Patching, New Installation, Upgrade, and service calls
- Deploy the Software in the Automated Teller machines as per the Customer's requirement
- Previously, worked for OptiView US voice Remote tech support, troubleshoot the teller machines and its internal modules
- Be on top with the Automated Teller machine's issues and fixed
- Eye on detail to maintain 100% accuracy for the Client Satisfaction
- Analyze and identify trends and provide reports as necessary
- Be on top with the three different software - Agilis, Vista & Odyssey, and VMware Horizon
- Mentor the new Hires
- Floor Support as per the Business Requirement
- Roll out process updates through E-mails and Huddles
- Tools used: Siebel, Radia VNC, QuickBase, Safe Transfer, Seras, eServices & Axeda
Customer Support Professional for Ally Financial S
SITEL India PVT LTD
Hyderabad
03.2015 - 03.2017
- Reconciliation and closing of Smart Lease Accounts
- Requesting for exceptions on lease accounts due to unavailability of dealers and return date
- Maintaining the data of all the accounts on Excel sheet and providing report to supervisor
- In case of nonpayment, cancelling the policies on vehicles and sending the notices for remaining unpaid amount
- Improved first-contact resolution rates by proactively sharing feedback with product development teams to address common issues experienced by customers.
- Participated in ongoing professional development programs staying up-to-date with industry best practices.
- Established an internal database of common questions and answers which reduced response times significantly.
- Conducted regular reviews of support processes, identifying opportunities for continuous improvement and implementing changes as needed.
- Implemented a new knowledge base system, reducing ticket resolution time and improving overall team efficiency.
Education
B. Tech - computer Science and egg
VIVEKANANDA Institute of Technology And Science
Hyderabad 06.2010 - 04.2014
Skills
- Problem Solving
- Axeda
- Vmware Horizon
- Agile
- Lockout
- Xmatters
- Secret server
- Okta
- Global Scape Est
- Duo
- Service Now
- ITIL
- Communication
- Problem Solving
Technical support
Training
- Interpersonal skills
- Siebel, ticketing tool.
- Axeda, remote application
Timeline
Systems Engineer-Managed File Transfer Admin (MFT)
Tata Consultancy Services
02.2024 - Current
System Engineer
Teamwear Solutions
11.2022 - 02.2024
Technical Support Associate
Diebold Nixdorf Systems Pvt. Ltd
04.2017 - 06.2022
Customer Support Professional for Ally Financial S
SITEL India PVT LTD
03.2015 - 03.2017
B. Tech - computer Science and egg
VIVEKANANDA Institute of Technology And Science
06.2010 - 04.2014
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