Summary
Work History
Education
Skills
Timeline
Generic
Gullipalli Naga Bala Saraswathi

Gullipalli Naga Bala Saraswathi

Hyderabad

Summary

Dynamic sales professional with a proven track record at Star Health Insurance, consistently exceeding targets through persuasive communication and strategic upselling. Skilled in CRM software and customer relationship management, I foster strong client relationships, enhancing retention and satisfaction. Adept at problem-solving, I leverage effective sales strategies to drive revenue growth.

Professional with proven track record in customer engagement and sales conversion seeks to leverage strong negotiation and communication skills. Known for building robust client relationships and consistently meeting sales targets. Adaptable team player with focus on collaboration and delivering results in dynamic environments. Skilled in CRM software, cold calling, and objection handling, with persistent and goal-oriented mindset.

Work History

Telesales Executive

Star Health Insurance
  • Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
  • Developed strong relationships with clients for increased customer retention and repeat business.
  • Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
  • Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
  • Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.

Customer Service Representative

Tech Mahindra
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Yalamarthy College
Visakhapatnam, India
02-2022

Skills

  • Target achievement
  • Sales strategies
  • Cold calling
  • Objection handling
  • Cross-selling services
  • Closing sales
  • Upselling products
  • Customer service
  • Outbound and inbound calls
  • Technical troubleshooting
  • Technical support
  • Customer relationship management
  • Teamwork and collaboration
  • Customer success management

Timeline

Telesales Executive

Star Health Insurance

Customer Service Representative

Tech Mahindra

High School Diploma -

Yalamarthy College
Gullipalli Naga Bala Saraswathi