Girwani Dhavala
Operations Executive | Project Management | Brand Operations | Business Operations Specialist
Hyderabad
Summary
Strategic and results-driven professional with expertise in business operations, brand management, project execution, and client engagement. Recognized for optimizing processes, driving operational excellence, and delivering measurable results through innovative strategies. Skilled in cross-functional leadership, strategic planning, and leveraging data-driven insights to achieve organizational and client objectives with precision and efficiency.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Operations Executive
Red Matter - Marketing Agency
Hyderabad
08.2024 - Current
- Managed daily operations, ensuring smooth workflows and high-quality standards across departments by working closely with the CEO and COO of the company.
- Resolved business challenges effectively, driving efficiency and goal alignment.
- Streamlined processes for 50+ employees, achieving an overall 12% reduction in headcount through optimized workflows.
- Implemented tools like social media schedulers, and AI technologies and various trackers to boost productivity.
- Organized training sessions on advanced tools, enhancing team capabilities.
- Created detailed reports, including P&L reports, social media analyses, and Vertical/Horizontal WIPs, ensuring clarity and actionable insights.
- Established SOPs for Client Servicing, Media, Tech, and Creative teams, improving deliverable timelines.
- Led operational reviews with department leads to enhance collaboration.
- Drove award submissions for Digies, Communicon, and Effies , securing e4m, Afaqs Foxglove (Gold and Bronze) wins.
- Contributed to pitches and award-worthy ideas, overseeing successful execution.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
Brand Operations Manager
Red Matter - Marketing Agency
Hyderabad
03.2024 - 08.2024
- Spearhead digital brand operations across multiple social media channels, designing and executing strategic content plans for 6 clients in skincare, healthcare, education, real estate, food and beverages and media sectors.
- Managed end-to-end branding projects for new brands, from concept development to visual identity creation, ensuring cohesive and compelling brand narratives from initial stages through to launch.
- Oversee project timelines, budgets, and resource allocation to ensure timely, cost-effective delivery of client campaigns, maintaining high standards of quality and brand alignment.
- Lead cross-functional teams of designers, developers, and content creators, fostering collaboration to produce innovative digital solutions aligned with clients' goals.
- Serve as a key client liaison, ensuring seamless communication, managing expectations, and delivering clear, actionable insights to support clients' strategic objectives.
- Drive creative brainstorming sessions to generate original ideas for digital campaigns, contributing to enhanced brand engagement and client satisfaction.
- Implement stringent quality control measures, ensuring deliverables meet brand standards and client expectations.
Business Operations Specialist
Amazon
03.2021 - 12.2022
- As a Business Operations Specialist, enhanced workflows, achieving 100% efficiency and productivity through data-driven improvements.
- Spearheaded cost-control initiatives and streamlined promotional transparency for global brands.
- Conducted financial analyses for brands like Samsung in the US, UK, and EU regions, identifying $70,000 in discrepancies by resolving overbilling and underbilling issues.
- Resolved complex tax and VAT ID issues, standardized processes with SOPs, and improved operational efficiency.
- Played a pivotal role in establishing the Transparency department in Japan, liaising with cross-functional teams.
- Proposed and implemented innovative process improvements, reducing errors, optimizing workflows, and ensuring 100% SLA adherence.
- Consistently maintained 100% productivity and quality scores, reflecting a commitment to excellence.
- Managed operational challenges for top-tier brands like Samsung, Logitech, Giva, Amazon Basics, and various others across global markets.
- Delivered actionable insights into financial incentive process by conducting cost-reduction experiments on 19 major global brands, successfully executing the project with 100% results, fully owning the process from start to finish.
- Collaborated with L7 leadership and diverse teams to enhance brand experiences and drive strategic initiatives.
Intern
South Central Railways
Hyderabad
06.2018 - 07.2018
- We have developed a stationary interactive robot capable of functioning as a personal assistant akin to Google Assistant and Alexa
- This robot can engage with users and provide responses to predetermined inquiries
- Conducted comprehensive analysis and assessment of wheel construction processes at the Wheel Workshop
- Engaged in meticulous observation of component intricacies and assembly procedures
- Produced a detailed report documenting insights gained and contributing to the enhancement of wheel manufacturing efficiency
Education
Bachelor of Technology - Mechanical Engineering
St. Martin's Engineering College
Hyderabad 08.2016 - 01.2020
Intermediate - MPC
Narayana Junior College
Hyderabad 06.2014 - 05.2016
Skills
- Excel (Advanced functions, PivotTables, VLOOKUP)
- SQL
- Hubble
- CRM systems (eg, Salesforce)
- Chatgpt
- Gemini
- Integrated marketing foundations
- Marketing fundamentals the 5 marketing pillars
- The complete digital marketing course
- Google workspace and Canva Proficiency
Extra-Curricular Activities
Coordinator in street cause, organized a fundraising event called Run for a cause. Initiated drives to help the elderly and homeless.
Publications
Review on History of Electric Vehicles in India, http://www.ijsred.com/volume3/issue3/IJSRED-V313P20.pdf
Internship
South Central Railways (Lalaguda), (06/2018 - 07/2018) : Conducted analysis of wheel construction processes and produced a report on wheel manufacturing efficiency.
Certification
Event coordinator in an NGO called Street Cause
Accomplishments
- Published a research paper titled "Review on the History of Electric Vehicles in India."
- Awarded for leading key initiatives, including experiments on 19 major global brands, achieving 100% success rates in operations that enhanced brand experience, revenue, and conversion rates.
- Entrusted with overseeing the complete internal branding strategy and execution for the healthcare brand Neoretina.
Languages :
Fluent in English, Hindi, Telugu and beginner level proficiency in German
Hobbies
Travel enthusiast, reading books, sports and exploring various cuisines.
Timeline
Operations Executive
Red Matter - Marketing Agency
08.2024 - Current
Brand Operations Manager
Red Matter - Marketing Agency
03.2024 - 08.2024
Business Operations Specialist
Amazon
03.2021 - 12.2022
Intern
South Central Railways
06.2018 - 07.2018
Event coordinator in an NGO called Street Cause
01-2018
Bachelor of Technology - Mechanical Engineering
St. Martin's Engineering College
08.2016 - 01.2020
Intermediate - MPC
Narayana Junior College
06.2014 - 05.2016
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