GIRISHA S
Operation Specialist
Mangalore
Summary
Forward-thinking professional skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Operational Specialist
NTT DATA Global Delivery Services Private
Mangalore
12.202 - Current
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements on 7 towers with infra project.
- Worked with Asset management closely to monitor the asset regulatory for the project and budget analysis.
- Optimized resource allocation by assessing project needs and assigning tasks based on individual skills and availability.
- Partnered with internal stakeholders to identify areas for operational improvement and implement strategic initiatives that enhanced overall team performance and client satisfaction levels.
- Enhanced communication within the team through regular meetings and progress updates, fostering a collaborative work environment.
Service Management Specialist
Unisys
Bangalore
05.2022 - 12.2022
- Implemented a robust incident management system, effectively reducing downtime and minimizing business disruption.
- Ensured compliance with industry best practices by conducting regular audits and implementing corrective actions when needed on IPC.
- Achieved high levels of client satisfaction with continuous process improvements and staff training initiatives within 12 members team.
- Collaborated with cross-functional teams to ensure seamless integration of service management processes across departments.
Associate Consultant (ITSM)
Wipro Technologies
Bangalore
2 2019 - 05.2022
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Helped team of 4 IPC consultants optimize efficiency of current systems by conducting training sessions.
- Acted as a liaison between stakeholders ensuring open lines of communication throughout project life cycle.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
- Generated reports detailing findings and recommendations.
Senior System Engineer/Programmer Analyst
Cognizant Technology Solutions
COIMBATORE
03.2014 - 02.2019
- Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
- Create bridge calls as a part of incident management team and resolve highest priority issues at least possible time with a permanent fix
- Act as a bridge between higher management and the operations for smooth functioning of deliverables agreed upon
- Co-coordinating within the teams for the change raised and guide with the process.
- Initiating CAB and TAB calls within Infra teams for updates on upcoming change and approval process.
- Continuous improvement on service levels and customer satisfaction (SIP) with the 3 infra teams.
Senior Technical Support Executive
CSS Corp Pvt Ltd
Chennai
03.2013 - 03.2014
- Supports wired and wireless access for Netgear routers
- Configuration of Small office and Home office network
- SOHO support for Netgear products like PCI adapter, PCMCI adapter, USB wireless adapter, Print servers, etc
- Mastered in the configuration of READYNAS, STORA and STORAGE DEVICES
- Mastered in configuring Access points, Wireless Bridges and Repeaters all 4 types.
- Knowledge in troubleshooting different Hardware's, Application Software and Operating Systems
Education
Bachelor of Engineering - Electrical and Electronics
Kathir College Of Engineering
Coimbatore, India 03.2009 - 04.2012
Skills
Management
Customer relationship development
Safety oversight
Incident management
Change Management
Project management
Projects
NTT GDC - IT Hub (Internal Project)
Unisys - Service Management Office - Automation and New Enhancement on new incoming projects.
Wipro Technologies, Major Incident Manager/ Problem Manager, Northern Trust/Diageo,
Cognizant Technology Solutions, Incident Manager/ Change Coordinator, Liberty Mutual(US),
CSS Corp Pvt Ltd, Senior Technical Support Executive, Netgear, Mastered in the configuration of READYNAS, STORA and STORAGE DEVICES., Mastered in configuring Access points, Wireless Bridges and Repeaters.,
Professionalawardsandachievements
- Won the Customer Champion Award for Consistent CSATs and enhanced Customer Satisfaction.
- Won the Shining star Champion Award for consistent performance in the Team.
- Appreciates for Extra Mile Efforts in Supporting Projects / Customers in cases of Crisis, Critical Situation Management and Business Requirements.
- Appreciated by Customers and Managers, Teammates for Creative and Innovative Skills.
Certification
ITIL V4
Timeline
CAPM (Certified associate in Project Management) - Organizational. ))
04-2024
ITIL V4
12-2023
Service Management Specialist
Unisys
05.2022 - 12.2022
Senior System Engineer/Programmer Analyst
Cognizant Technology Solutions
03.2014 - 02.2019
Senior Technical Support Executive
CSS Corp Pvt Ltd
03.2013 - 03.2014
Bachelor of Engineering - Electrical and Electronics
Kathir College Of Engineering
03.2009 - 04.2012
Associate Consultant (ITSM)
Wipro Technologies
2 2019 - 05.2022
Operational Specialist
NTT DATA Global Delivery Services Private
12.202 - Current
Similar Profiles
Arshdeep SinghArshdeep Singh
AML Analyst at NTT DATA Global Delivery Services PrivateAML Analyst at NTT DATA Global Delivery Services Private
HAMEED JAFFAR DUDEKULAHAMEED JAFFAR DUDEKULA
Services IT Development Program Senior Associate at NTT DATA Global Delivery Services Private LimitedServices IT Development Program Senior Associate at NTT DATA Global Delivery Services Private Limited
Meghana ThatikondaMeghana Thatikonda
Mainframe-developer at NTT DATA Global Delivery Services PrivateMainframe-developer at NTT DATA Global Delivery Services Private