Microsoft Exchange
Ghouse Mohiddin Syed Khaja
Hyderabad
Summary
Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to offer exceptional leadership and planning abilities to take on new role in [Type] setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in [Industry] standards and market trends. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise].
Overview
9
9
years of professional experience
4
4
Languages
Work History
Sr.Manager - Operations
Netenrich Technologies Pvt Ltd
05.2019 - Current
- Saved 260K US$ by implementing cost-saving initiatives that addressed long-standing problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed team communications and information for [Type] meetings.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Resolved [Type] problems, improved operations and provided exceptional client support.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with [Type] customers to understand needs and provide [Type] service.
Service Delivery Manager
Netenrich Technologies Pvt Ltd
10.2015 - 08.2018
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Coordinated and led internal and external site team meetings.
- Contributed to internal and external account reviews.
- Facilitated completion of deliveries and verified all documentation.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Implemented and supported [Product or Service] at client site.
Education
High School Diploma -
TM Polytechnic
India May 1995 - 05.1998
Skills
Operations planning
Software
Microsoft Active Directory
Azure Cloud-IaaS
Timeline
Sr.Manager - Operations
Netenrich Technologies Pvt Ltd
05.2019 - Current
Service Delivery Manager
Netenrich Technologies Pvt Ltd
10.2015 - 08.2018
High School Diploma -
TM Polytechnic
May 1995 - 05.1998
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