Gayathri Gandravarapu

• Dealt with transferring of shares from HSBC to other brokers and Vice-Vera with the help of HUB (HSBC Universal Banking) application. Arrange Trade & Settlement dates and other queries over the calls with other brokers.

• Dematerialization of shares - converting shares from certificate format to digital or electronically

• Sending mails or calling to Brokers and clients in regards to transfer and verifying KYC details and Conduct KYC on new and existing clients and ensure relevant regulatory requirements are met.

• Performing KYC including monitoring KYC records. We will process background checks for Client, Identification, Verification and Screening Information such as customer's address, employment (Including employer), National Insurance Number,

Date of birth and signature will be validated before creating account or account transfer to another bank.

• Liaising with solicitors to ensure the security is perfected with correct documentation work in accordance to legal guidelines governing the respective country the customer hails from.
• Liaising with land Registry which is a government organization of the United Kingdom in regards to registration of property and requisitions.
• Acquired Good understanding and competency on all queues with high level of accuracy by delivering maximum customer satisfaction.Coordinated and participated in internal quality audits to guaranty product and quality specifications.

• Worked in the Medicare (Commercial) Physician for 3 months.
• Promoted to the Medicaid (Washington/Wisconsin/Michigan States).
• Have provided mentoring and OJT support for two newly hired batches in 2015 and 2016.
• Focus on Auditing and error reviewing to support the team.
• Trained a new CSP facets batch for MI (Michigan) state.
• Audited High Dollar claims.
• CSP facets application used for classifications of the payment, deny/pending items to another department for further investigation.
• Gained experience of tracking all the production details and maintaining quality for the team on a periodic basis.