Summary
Overview
Work History
Education
Skills
Certification
Recognitions
Accomplishments
Trainings
Additional Information
Timeline
Generic

Garima Bhargava

Hyderabad

Summary

Driven individual with a proven track record at Amazon, excelling in mitigating large-scale events and enhancing partner satisfaction. Demonstrates exceptional communication and analytical skills, meeting SLAs and quality benchmarks. Skilled in autonomous action and urgent response, significantly improving operational efficiency and stakeholder engagement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operations Specialist

Amazon
03.2022 - Current


  • Saving Amazon Flex Partners' experience by proactive and retroactive identifying, handling and executing all potential large scale events impacting flex stations and partners beyond their control in US/CA/UK/MX/JP/SG/IN/AU.
  • Communication with delivery stations, Flex stakeholders and Delivery Partners in order to maintain a consolidated communication chain of acknowledgement, investigation, resolution and status updates.
  • Acting as an SME leading small-scale documentation enhancements, while processing operational feedback for the Program team. Overseeing the intake and development of new processes, revamping existing processes, and managing escalations.



Education

Bachelor of Technology - Electronics And Communications Engineering

Beant College of Engineering And Technology
Punjab
09.2016

Skills

Exceptional written and verbal communication abilities

Analytical and creative problem-solving mindset

Ability to act autonomously and with urgency, to meet dynamic demands

Change and Escalation Management

Team Building and Leadership

Certification

Leadership and Team Effectiveness - Silver Medalist

IIT Roorkee

Recognitions

Have been awarded for the best performance 


- Prime Week 2023

- Q3 Champion 2023

- Ace Performer for Peak 2022,2023

- Q2 Champion 2024

Accomplishments

Successfully developed and implemented two internal processes that significantly streamlined operations and increased efficiency.


- Providing exceptions in a timely manner

Introduced a new process whereby the Delivery partners can be provided exceptions at the earliest without their metrics getting impacted.


- Developed a fallback mechanism

For data collaboration that assesses partner eligibility for reinstatement, ensuring accurate and efficient evaluation of eligibility criteria.


Trainings

Trainee | i3indya Technologies, Chandigarh

Jun 2014 - Jul 2014

Learnt Embedded Systems and Robotics on ATMEGA 16.


Trainee | Bharat Electronics Limited, Panchkula

Jul 2015 - Aug 2015

Learnt working on SMT Line, PCB Mounting, X-Ray 


Trainee | VCI Infotech, Panchkula

Hands on training on Java - Object oriented Programming, Abstract Window Toolkit,Applet, Swing



Additional Information

Facilitator for "The Art of Living"

Conduct Free Meditation and Breathing Sessions

Organized skill development workshops for 150+ youngsters

Timeline

Operations Specialist

Amazon
03.2022 - Current

Bachelor of Technology - Electronics And Communications Engineering

Beant College of Engineering And Technology

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Garima Bhargava