Sreshtha Mukherjee
Manager Operations- Transaction Monitoring
Hyderabad
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proven track record of enhancing operational efficiency and mitigating risks. Excellent analytical, problem solving and communication abilities, committed to maintaining the highest levels of integrity and operational excellence. Seeking to leverage expertise in an organization to drive organizational success in a challenging and rewarding role.
Overview
7
7
years of professional experience
30
30
years of post-secondary education
3
3
Languages
Work History
Manager Operations- Transaction Monitoring
HSBC Electronic Data Processing India Pvt. Ltd.
02.2024 - Current
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Cultivated partnerships with internal and external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
HSBC Electronic Data Processing India Pvt. Ltd.
08.2022 - 01.2024
- Skilled at managing and training employees and leveraging organized approaches to handle daily planning, scheduling & operational requirements
- Supervise day to day operations to meet performance metrics, quality and service expectations of a team of 15 FTEs
- Participated in active project launch of GSNA (Global Social Network Analysis) along with establishing team priorities
- Launched quality assurance practices for each phase of development along with stakeholder engagement related to various reports, projects and to maintain overall operational efficiency
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Anti-Money Laundering Analyst
HSBC Electronic Data Processing India Pvt. Ltd.
06.2020 - 07.2021
- Efficiently prioritized caseloads based on risk levels while adhering to tight deadlines for investigation completion and SAR filing requirements.
- Served as a subject matter expert, providing guidance and support to colleagues on AML regulations and best practices.
- Conducted comprehensive research on clients'' financial activities to identify high-risk accounts requiring enhanced due diligence.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Provided ongoing training to team members, fostering a culture of continuous learning and awareness of evolving AML trends and regulations.
Customer Service Representative
HSBC Electronic Data Processing India Pvt. Ltd.
01.2019 - 05.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Associate
Amazon Development Center India Pvt. Ltd.
07.2017 - 01.2019
- Handled queries and resolved customer complaints by determining the cause of the problem, identifying the best solution, and working towards customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Master of Arts -
Jadavpur University
04.2001 - 07.2017
Bachelor of Arts -
Jadavpur University
04.2001 - 07.2015
Skills
Operations Management
Strategic Planning
Project Planning
Team Management
Performance Management
Control Monitoring
Policy Implementation
Internal Audit
Performance Tracking and Evaluation
MS Office
Timeline
Manager Operations- Transaction Monitoring
HSBC Electronic Data Processing India Pvt. Ltd.
02.2024 - Current
Assistant Manager
HSBC Electronic Data Processing India Pvt. Ltd.
08.2022 - 01.2024
Anti-Money Laundering Analyst
HSBC Electronic Data Processing India Pvt. Ltd.
06.2020 - 07.2021
Customer Service Representative
HSBC Electronic Data Processing India Pvt. Ltd.
01.2019 - 05.2020
Customer Service Associate
Amazon Development Center India Pvt. Ltd.
07.2017 - 01.2019
Master of Arts -
Jadavpur University
04.2001 - 07.2017
Bachelor of Arts -
Jadavpur University
04.2001 - 07.2015
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