Franklin Paul Gedela
Hyderabad
Summary
Experienced Technical Writer with 2 years of expertise in technical research and record updating. Proficient in tailoring content for diverse audiences. Results-oriented writer skilled at producing clear and accurate technical documents on time. Collaborative team member leveraging tools to streamline processes and improve efficiency.
Overview
4
4
years of professional experience
Work History
Technical Writer Senior Asscocate
Google Operations Center
10.2022 - Current
- Edited and proofread technical documents for accuracy and consistency.
- Observed in-progress operations to identify important steps for technical instructions.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Organized material to research and complete writing tasks.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Tech Mahindra
11.2021 - 10.2022
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Website Designer
Sitel
05.2021 - 11.2021
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Generated custom coding for shopping cart, two-step authentication and mailing list management.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
- Adhered to SEO best practices while designing sites.
- Engaged with clients to plan and optimize site issues and queries.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
- Collaborated with in-house web designers to create sleek and innovative UI design.
Education
BACHELOR’S IN TECHNOLOGY - Mechnical Engineering
CMR Technical Campus
Hyderabad, India03-2022
INTERMIEDIATE - undefined
Board Of Intermediate EDUCATION
Secondary school certificate - undefined
Skills
- HTML proficiency
- WordPress management
- Looker Studio
- Skilled in Google Docs collaboration
- Experienced in creating presentations with Google Slides
- Adept at utilizing Google Sheets for data management tasks
- Automation with Google Apps Script
- HTML and XML proficiency
- Template design
- User guides
- Content editing
- CMS management
- SEO best practices
Hobbies and Interests
- Photography
- Architecture
- Design
- Art in Science
- Murals
- Public Exhibits
- Astronomical events
- Playing games both indoor and outdoor and most of PC games
- Love to do research and learn new Software’s
- Watching movies
- Learn more about space and its wonders.
Job Intention
Work to improve the efficiency of the project and the Employee.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Timeline
Technical Writer Senior Asscocate
Google Operations Center
10.2022 - Current
Customer Service Representative
Tech Mahindra
11.2021 - 10.2022
Website Designer
Sitel
05.2021 - 11.2021
INTERMIEDIATE - undefined
Board Of Intermediate EDUCATION
Secondary school certificate - undefined
BACHELOR’S IN TECHNOLOGY - Mechnical Engineering
CMR Technical Campus
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