Data Modeling
Esa Syed
Hyderabad
Summary
Responsive expert experienced in monitoring database performance, troubleshooting issues and optimizing database environment. Possesses strong analytical skills, excellent problem-solving abilities, and deep understanding of database technologies and systems. Equally confident working independently and collaboratively as needed and utilizing excellent communication skills.
Overview
8
8
years of professional experience
Work History
Senior Manager, Data Science
Vaco
11.2021 - 06.2023
- Developed database architectural strategies at modeling, design, and implementation stages to address business or industry requirements.
- Established and secured enterprise-wide data analytics structures.
- Designed data models for complex analysis needs.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed and documented troubleshooting procedures for complex service issues, improving first-call resolution rates by 15%.
- Leveraged ITIL framework principles to ensure consistent and high-quality service delivery, leading to a 18% increase in customer satisfaction.
Data Scientist
Unisys
12.2019 - 10.2021
- Created an ML system that makes hourly interest rate estimates for $200M of financial assets for 30+
commercial banks. - Designed a data warehouse to store and analyze huge data sets, including logs from 10+ production
servers. - Conceived and helped in designing a system that processes 2M transactions per day
- Utilized advanced querying, visualization and analytics tools to analyze and process complex data sets.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Designed data models for complex analysis needs.
- Developed database architectural strategies at modeling, design, and implementation stages to address business or industry requirements.
Senior Operations Analyst
Unisys
12.2017 - 10.2019
- Authored operational forecast documents, helping senior leadership predict and prepare for forthcoming changes in finances or production.
- Participated in high-level strategy meetings, contributing to financial and logistical framework planning.
- Employed stochastic-process models to detect predictable patterns in seemingly random operational variances.
- Ensuring the stakeholder's requests are completed thoroughly and accurately within the appropriate time frame
- Prioritize, own activities and assist team members as needed in order to meet client deadlines and quality standards
- Provide input into process improvement opportunities to oversee defining standards for new processes and reusable processes
- Ensured service measures are above 90% in accordance with the Service Level Agreement (SLA).
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations by 15%
- Conducted evaluations to gauge performance and productivity of project teams.
- Leveraged client data and available insights to improve alignment of business priorities and utilization of resources.
Business Operations Analyst
Unisys
07.2015 - 12.2017
- Worked as Business Operations Analyst for different fortune 500 clients handling Tech Support Customer Service, Chat Support and Retention Line of Business
- Driving client SLAs for various support line of business
- Managing productivity to ensure client requirements are met
- Managed the performance of agents and helped them overcome the learning curve
- Handling calibration sessions with client along with the team leaders.
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
- Diminished project gaps and reduced task duplication to manage smooth workflow.
Education
Bachelor of Science - Computer Applications Development
Dr. CV Raman University
Bilaspur, India07-2014
Skills
- Reporting oversight
- Business performance management
- Influencing and negotiating
- Data modeling
- Performance tuning
- Data curating
- Data warehousing
- Machine learning
- Python programming
- Dashboard design
- Statistical modeling
- Predictive modeling
Accomplishments
- Successfully migrated dashboard and data from Mainframe to Amazon S3 and Redshift for integration with Tableau
- Created Power BI Dashboards for one of the busiest airport in South India
- Created a tool for self-help automations helping in reducing tech cafe visits by 10% for one of the leading FMCG company
- Created a tool for helping front line agents in troubleshooting and documentation reducing the AHT & ACW by 3 minutes
Software
Data Warehousing
Machine Learning
ETL
Advance Excel
SQL
Tableau
Power BI
Python
RDBMS
Timeline
Senior Manager, Data Science
Vaco
11.2021 - 06.2023
Data Scientist
Unisys
12.2019 - 10.2021
Senior Operations Analyst
Unisys
12.2017 - 10.2019
Business Operations Analyst
Unisys
07.2015 - 12.2017
Bachelor of Science - Computer Applications Development
Dr. CV Raman University
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