ENOCH WAGNER

Leadership & Operations:

• Lead a multifunctional team overseeing comprehensive Workday Data Management (Hire to Retire), Workday EED, Workday Onboarding, Workday Position Management, Benefits, GOC Relocation, Business Technology, and HR reporting, ensuring operational seamlessness and adherence to company policies and regulations.
• Oversee the development, execution, and maintenance of HR systems and policies, including GOC Workday data management, Employee Onboarding, Benefits, and HR Reporting.
• Create and manage HR Ops metrics and reports to support data-driven decision-making and strategic planning by offering insights into key performance indicators.
• Managed full lifecycle of People Ops projects, including process improvements, HR system implementations, and employee engagement initiatives, ensuring seamless execution and measurable results.
• Experience in establishing and optimizing global processes and leading the development of a high-performing team to ensure efficient project execution and delivery.
• Drive global operations projects, contribute to business reviews, and actively engage in the leadership council. Lead and develop the GOC team across APAC, EMEA, and AMER to enhance operational excellence.
• Partner with business leaders, COEs, and technical teams globally to address process requirements and drive continuous improvements, contributing to organizational growth and efficiency.
• Collaborate closely with the COE People Services to create and execute an optimal operating model that integrates diverse operational services into a streamlined, efficient, and colleague-centric service delivery framework.
• Led initiatives from inception to implementation, managing change effectively and fostering collaboration with Centers of Excellence (COEs) such as Reward Central, HR Business Partners, and Payroll.
• Responsible for overseeing AI bots and workflows across Base Camp, ensuring efficient operations and seamless integration into processes.

Process & Project Management:

• Establish transparent SLA standards to set expectations and foster accountability, tracking team metrics and maintaining quality control in line with organizational policies.
• Provide leadership and mentorship to team members, cultivating a collaborative and high-performing work environment, and actively recruited, developed, and retained a diverse team to positively impact the organization's success.
• Conducted regular audits of HR data to guarantee compliance with both internal policies and external regulations, fostering a culture of accountability and transparency.
• Oversee global Workday release activities, including testing scenarios and executive transactions, ensuring smooth transitions within Tenet systems.
• Create and lead the semi-annual Workday release upgrade project plan, while staying informed about new functionalities to influence the strategic technical roadmap through Release Management.
• Hands-on experience configuring Workday HCM business processes to meet business requirements and supporting mergers and acquisitions.
• Participate in quality assurance and testing processes, including User Acceptance Testing (UAT) through Jira.
• Manage security access approvals for headcount roles and run Quality Assurance Review (QAR) audits, ensuring data security and compliance. Collaborate with cross-functional teams to align operations with corporate objectives, leading weekly meetings with regional staff to review progress and address challenges.

Vendor & Benefits Management:

• Oversee Benefits vendor and service providers by evaluating performance through MBR / QBR's and negotiating contracts, ensuring the provision of top-tier services.
• Monitor employee attendance and initiate corrective actions promptly to prevent long-term absenteeism, while also implementing mentoring programs to enhance employee productivity and development.

• Responsible for developing and improving quality control procedures, reviewing existing processes and suggesting new approaches and practice
• Maintenance and creation of workday supervisor organisation ,locations,positions and cost centres
• Responsible for Global Workday release activity through test case scenario and executive transactions in tenet systems
• Responsible for developing semi-annual workday release upgrade project plan
• Keeps pace with new functionality from Workday as part of Release Management in order to influence the strategic technical direction
• Responsible for working with position management team related to activities such as creating position,Freeze , Unfreeze , Close position through EIB loads
• Responsible for working with leadership team on providing the position audits to the managers
• Experienced working on external acquisitions by setting up the employee records through creating positions and hiring EIB's
• Involved in QA/Testing process like User Acceptance testing (UAT) through Jira
• Process RIF transactions in workday for US, Canada and India regions
• Executive data purge activity for US , Ireland and Canada
• Responsible for developing and improving quality control procedures, reviewing existing processes and suggesting new approaches and practices
• Conduct data quality reviews, monitor and correct processing errors
• To work with Operation's Lead to find root cause of error incident and provide corrective steps/preventive steps and continuous improvement opportunities
• Point of contact for all queries related to tickets escalation
• Manage, investigate, and resolve data quality issues in Workday HCM and other HR systems, via matching, integration, merging and deletion
• Lead in preventing data quality issues in Workday by identifying frequent user errors and working with business units to strengthen user competence
• Process and execute transaction in workday via ticketing tool NGA within SLA
• Performing Mass upload on Multiple Mass Data Changes (Such as Multiple Employee Data, Mass Change in Employee Record, Off-cycle Compensation Changes, Divestiture, Reduction in Force) majority of Mass Data Changes will be uploaded to Workday via EIB
• Partnered with managers and HRBP to conduct data validation exercise to ensure data accuracy of employee record in workday
• Designed and updated relevant web content ,portal communication and quick reference guide for managers and HR community to ensure smooth execution of transaction in workday
• Develop email communication to be triggered at specific timeline to employees, mangers and HRBP's informing them on upcoming process
• Created DTP's and training materials to be referenced by HR service center and managers
• Conducting monthly TNI's for team with quality score card
• Conducting Snap shots reviews to employees with Mid and Annual performance rating
• Worked on different projects like sup org assignments, overlap functionality, Total compensation project
• Developed several custom reports for HCM and Finance
• Work with internal & external auditors to explain the process and provide required evidences
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Excellent communication skills delivering to functions and management audience,as well as to external clients
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Execute employees Termination, / Promotion, /Transfers
• Conducted Quality Audits for Global region on quarterly basis
• Assist in testing HRIS upgrades and new system functionality across globe
• Back Ground Verification of New Hire Employees and Coordinate with third party systems for Report
• Head BGV process for Singapore and APAC region through weekly calls and BGV status reports
• Have clear check on FADV reports before hiring employees and take approval if required
• Root Cause Analysis on Back-Ground Check Report and Weekly connect with talent acquisition team and Third Party to make sure everything is in place
• Implemented and Administered DuPont total rewards and practices in workday which include compensation, retention bonus and performance awards ,short term and long term incentives
• Coordinate with performance management COE to manage promotion process during off cycle and on cycle process
• Worked on activities such as rolling out letters of Appointment, Confirmation, Inter Location Transfer and Movement to other Functions and other communications letters for global Region's
• Processing data in Workday tool for cases such as new hires, Promotions, separations, Personal data change of employees and other employee lifecycle events
• Worked on Performance management which include launching of Annual goal forms (Mid-year and Annual review goal forms) and Maintain career record (Talent card) of employees
• Performing Mass upload on Multiple Mass Data Changes (Such as Multiple Employee Data, Mass Change in Employee Record, Off-cycle Compensation Changes, Divestiture, Reduction in Force) majority of Mass Data Changes will be uploaded to Workday via EIB templates and check if process is completed correctly in workday and sent to all downstream systems upon completion
• Working on SFDC Ticketing tool by closing cases with provide SLA
• Quality Dashboard published every month to HRSC Leadership and Team Leads on Operational Metrics (Accuracy, SLA & Ageing), Workday Audits, Projects and External Audits
• Worked on Taleo to workday and workday to SFDC integration error as per integration intervals
• Root Cause Analysis on Back-Ground Check Report and Weekly connect with talent acquisition team and Third Party to make sure everything is in place
• Help internal & external auditors to explain process and provide required evidences for audit

Operations :

• To work with Operation's Lead to find root cause of error incident and provide corrective steps/preventive steps and continuous improvement opportunities
• Conduct data quality reviews, monitor and correct processing errors
• Presentation of Monthly QC Reports to Global Head HR (PPTS)
• Connect with Global operations leads to discuss best operational practices, SLA, aging & quality
• Participating in QC performance review meetings and facilitating mutual feedback.

Projects :

Annual Compensation Project (2017, 2018 & 2019)

• Launching annual performance review process
• Launching and closing ACP process in Workday
• Pool Budget calculation within Workday
• Data validation for Global regions
• Rolling out and closing Annual Compensation Process in workday
• Partnered with TCS to generate comp letters for global employees
• Rolling out MERIT, STIP, LTI and ALDP plans Globally
• Worked on addressing ACP related corrections/queries through ticketing tool (SFDC)

• HRSS
• Roles and responsibilities:
• Worked on SAP -HR Personal Administration activities such as Joining formalities, employee id creation and compensation for south India region employees
• Execute Transfer, promotion, warning and reliving letters
• Processing Full and Final Settlement for South India region
• Rolling out letters like Appointment, Confirmation, Inter Location Transfer and Movement to other Functions and other communications letters
• Cross checking attendance, during payroll cycle in respect of south India region
• Updating Payroll inputs to Payroll Section and employee Payroll Management
• Maintain Employee PF, ESI and Statutory Compliance like PF and ESI
• Worked of Sparsh tool to maintain Salary, PMI and leave concerns
• Skip level meeting with agents to understand their concerns.