Edomdewa KPOWBIE
Bronx
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Hotel Manager
HOTEL SOLISSO LES TROPIQUES
03.2020 - 09.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Trader
Myself
01.2017 - 05.2020
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Developed profitable trading strategies by conducting thorough market analysis and identifying trends.
- Built strong relationships with clients by providing insightful market commentary and personalized investment advice.
Education
High School Diploma -
LE SALUT
Lomé-TOGO06.2012
Skills
- Guest complaint resolution
- Guest Relations Management
- Guest services management
- Cash Handling
- Interpersonal communications
- Hospitality
- Staff Scheduling
- Staff Supervision
- Guest experiences
- Customer Service
- Guest Services
Languages
French
Native language
Timeline
Hotel Manager
HOTEL SOLISSO LES TROPIQUES
03.2020 - 09.2023
Trader
Myself
01.2017 - 05.2020
High School Diploma -
LE SALUT
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